I rented a Volkswagen Passat from Enterprise’s Sarajevo branch, but was told they could only provide a Skoda Octavia automatic as an equivalent. I agreed, even though this was my first time traveling abroad, and I informed them I would be driving to multiple countries.
Once I reached Montenegro, the car began malfunctioning. A warning popped up saying:
"Gear lever faulty. Vehicle can still be driven. Please visit service."
The car wouldn’t shift gears properly and would only work when it felt like it. I have videos and photos proving this. I spent each day waiting for the transmission to respond. It was also clear the vehicle was overdue for scheduled maintenance—why was this given to a customer in the first place?
On the day I was supposed to return the car, I struggled from 9 AM to 11 AM to get it moving. Since it wouldn't shift into gear, I had no choice but to call a taxi to the airport and leave the car behind. I couldn’t even refuel due to the issue, and now they’ve charged me for the missing fuel—even though it was their mechanical failure. Worse, it looks like they charged me ₺5,350 without warning, and being based in Sarajevo, I’ve had no luck reaching them. Their phone line goes nowhere, and when I finally reached someone, they were completely unhelpful.
About a month ago, during my international trip, I rented a car from Enterprise at Sarajevo Airport. While the rental itself went smoothly at first, I’ve been facing an ongoing issue ever since I returned the vehicle—they have yet to refund my deposit. Despite waiting patiently and trying to contac...
I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no...
I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an automatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail...
I had a Ford Focus rental reservation with Enterprise to pick up from their Ankara Esenboğa office. When I called ahead to confirm, I was told no Ford Focus was available, and I had to go to the Ankara Train Station office to get a Toyota Corolla Cross instead. Upon arrival, a representative informe...
I rented a car from Enterprise Rent a Car's Sabiha Gökçen office in April 2024, and my experience has been nothing short of awful. Initially, they didn't have the vehicle I reserved and forced me to accept a completely unsuitable 4x2 pickup, delaying my trip by an entire day. They refused to assist ...
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