Alamo Enterprise Deposit Not Refunded, False Damage Claim - No Response

I rented a car from Alamo at Kayseri Airport on October 17–19, 2025, and the vehicle was provided by Enterprise, who charged me a €500 deposit. At the drop-off, the staff member told me that everything was fine with the car and that I would receive my deposit back within a maximum of four weeks. After six weeks, I contacted the company about my refund, and they told me there was damage on the car, which is why they kept my deposit. There are two major issues with this claim: first, I paid for Super CDW, which reduces the deductible to 0, meaning I am not responsible for any damage; and second, they did not send me any proof, photos, or notification regarding the supposed damage. If I had not asked about my refund, they would not even have informed me of this issue. Since then, they have not responded to my emails or cooperated in any way to help me recover my deposit. I am attaching photos showing the damages that were already present on the car at the time of pick-up.