I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no understanding, and no professionalism.
To make things worse, the car I originally booked was not even available. Instead, I was given a downgraded, older model that didn’t meet my expectations or match what I paid for. The staff were rude and dismissive, offering no apology or support for the inconvenience. It’s now been nearly two weeks since I returned the vehicle, and I still haven’t received my deposit back. No emails, no calls, nothing.
This is not how you treat customers who trust your brand. I urge Enterprise to immediately process my refund and offer a proper explanation for the poor service. I will never rent from them again, and I strongly advise others to look for more respectful and professional alternatives.
About a month ago, during my international trip, I rented a car from Enterprise at Sarajevo Airport. While the rental itself went smoothly at first, I’ve been facing an ongoing issue ever since I returned the vehicle—they have yet to refund my deposit. Despite waiting patiently and trying to contac...
I rented a car from Enterprise Rent a Car in Bosnia and Herzegovina, and I’m shocked by how I was treated. Although there is no law in the country banning smoking inside rental cars, and there was absolutely no damage or burn marks in the vehicle, I was still charged over ₺12,000 for allegedly viola...
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selected for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher...
On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the vehicle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused. T...
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