I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an automatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars available—only manual ones.
This was shocking. I had a confirmed reservation for an automatic car, yet your staff told me I had no choice but to take a manual or forfeit the booking entirely—with no refund. Left with no alternative, I was forced to accept the manual vehicle and even had to pay more than the original rental cost.
As someone who specifically requested an automatic for comfort and ease, I was now stuck driving a manual car across Germany for my six-day trip. The entire experience was filled with unnecessary stress, frustration, and discomfort. This completely ruined what was supposed to be an enjoyable journey.
How can you advertise and accept bookings for a car you don’t actually have? That’s misleading and unacceptable.
Enterprise must take responsibility for this serious failure in service. I demand a partial refund or fair compensation for the inconvenience and extra charges I was unfairly subjected to. You caused me to suffer through an avoidable issue—now you must make it right.
For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed. When we arri...
We had a short trip to Germany which started from Dusseldorf and ended in Berlin. In order to travel easily, we rented a car from Enterprise on Booking website. When we arrived at Dusseldorf Airport to receieve our car, the person on duty refused to find the appropriate car in the category which we ...
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