On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the deposit was already refunded to my bank account—but that’s simply not true. I have checked with my bank repeatedly, and there has been no such transaction.
This is incredibly frustrating and unacceptable. I fulfilled all rental conditions and returned the vehicle on time and in perfect condition. There is absolutely no reason for this delay. Enterprise needs to take this seriously and immediately process the refund without further excuses. I’m now forced to consider taking legal action if this issue isn’t resolved promptly. The deposit was not a small amount and withholding it without justification is unethical. Please act now and return my money.
Contract No: 5612*68**
I rented a car from Enterprise Istanbul Airport branch on June 27, 2024, and paid a ₺2500 deposit. After returning the car, I noticed that the deposit was partially refunded, with ₺761 missing. Upon reviewing the details, I realized they had also charged me for tolls that I had already covered. I c...
I rented a car through Booking.com from Enterprise at Munich Airport. During the rental process, €250 was taken from my credit card as a deposit, and I was informed that the amount was only blocked and would be refunded after the vehicle was returned. I returned the car on July 2 without any issues....
I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. It's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused. When I c...
I rented a Volkswagen T-Roc from Enterprise through Booking.com. During the rental, a €250 deposit was charged to my credit card with the assurance that it would be refunded upon vehicle return. I returned the car in perfect condition, without any damage, and with a full fuel tank. There were no fi...
Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,...
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