At the end of my SunExpress Izmir–Copenhagen flight XQ0924 on June 10, 2026, I received my Samsonite carry-on suitcase in damaged condition. The zipper was broken, and the carry handle was completely snapped off. I purchased this suitcase two years ago for approximately 1,500 DKK, and due to this damage, it has now become unusable.
I immediately reported the situation at the airport complaint desk and requested that a damage assessment and report be issued. However, the staff member told me that SunExpress would not cover this damage and that no damage report would be provided, effectively closing the case on the spot. This approach has left me extremely dissatisfied and disappointed, both in terms of passenger rights and customer service.
I request that SunExpress compensate me either for the value of my suitcase or for reasonable repair costs resulting from the damage that occurred during my flight, and that I receive a written response explaining the outcome of this process.
On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I discovered a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after ...
On August 31, 2025, I flew on SunExpress flight XQ895 from Barcelona to Izmir. I handed over my American Tourister luggage in perfect condition, but when I collected it in Izmir, the wheel was broken. At the airport, I immediately reported the issue and was told to file a claim. A record was create...
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl...
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
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