I Canceled My eDreams–Enterprise Booking Due to Misleading Info But Haven’t Got My Refund

Back in February, I booked a rental car with Enterprise through eDreams for an international trip. During the booking process, I made sure to filter for options that included both free cancellation and a free additional driver. I paid in full and trusted the information displayed.

However, just five days before my rental date, I received an email from the company confirming my reservation—and to my surprise, it did not include the free additional driver. I contacted customer support and even shared screenshots from the booking page clearly showing the free additional driver option. Despite the evidence, I was told that adding a second driver would require an extra fee. They claimed the offer had changed, yet the website was still advertising it as free.

Due to this misleading and untrustworthy experience, I canceled my reservation on March 4, a full four days before the scheduled rental, which still qualified for free cancellation. However, I have yet to receive a refund. And now, booking a similar car costs much more. I’ve been left frustrated, misled, and financially affected.