I rented a Volkswagen T-Roc from Enterprise through Booking.com. During the rental, a €250 deposit was charged to my credit card with the assurance that it would be refunded upon vehicle return.
I returned the car in perfect condition, without any damage, and with a full fuel tank. There were no fines or additional charges applied. However, despite being told that the refund would be completed by July 30, it has now been nearly a month since I returned the vehicle, and my Halkbank credit card ending in 1287 has still not received the deposit refund.
Throughout this period, I have not received any updates or notifications from either Booking or Enterprise. I also attempted to reach customer service multiple times but was unsuccessful.
I demand that my €250 deposit be refunded immediately to my card and that a clear explanation be provided regarding this delay.
I rented a car through Booking.com from Enterprise at Munich Airport. During the rental process, €250 was taken from my credit card as a deposit, and I was informed that the amount was only blocked and would be refunded after the vehicle was returned. I returned the car on July 2 without any issues....
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
On February 21, I rented a car in Berlin through Booking.com. When I arrived to pick up the car, I was told that the vehicle in my reserved class was no longer available. Instead of offering a proper solution or refund, they tried to hand me a lower-class car at no discount. Naturally, I refused. T...
On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selected for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher...
I rented a Peugeot car from Enterprise (through Booking.com) in Dresden, Germany, on June 19, 2025, and returned it without any problems on June 25, 2025. I paid a €250 deposit at the time of rental. However, despite returning the car without any problems, the deposit has not been refunded to date. ...
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