I purchased a Dyson Gen5detect Prussian Blue/Copper Cordless Vacuum Cleaner from the official Dyson store on Hepsiburada... approximately 1.5 years ago, and the product is still covered under the manufacturer's warranty. Since the day I purchased it, I have experienced paint chipping and peeling on th
In 2021, I purchased a Dyson V15 vacuum cleaner for ₺7,500. After about three years of use, in 2024, I experienced a bat...tery failure and had to replace the battery at my own expense. I obtained this new battery in November 2024 and paid ₺5,500 for it. However, on 08.06.2026, the same battery problem
I am writing to report a serious issue regarding both my Dyson Airwrap hair styling device and the after-sales support p...rocess. I purchased my Dyson Airwrap through the Dyson website on November 17, 2024. On June 3, 2025, I submitted a technical support request because the volumizing brush attachmen
I purchased a Dyson Spot+Scrub AI robot vacuum cleaner directly from Dyson on 03.06.2026. After setting up the device, I... completed the mapping process without any problems and then started the first cleaning. During this first cleaning, the robot got stuck in an area that was not included in the map
My Dyson V8 Absolute vacuum cleaner was purchased from Metro Market in Çiğli, İzmir, in March 2021. For the past two day...s, the device has completely stopped charging, making it impossible to use. After experiencing this issue, I contacted Dyson and attempted to create a service request through a vi
We purchased our Dyson V10 vacuum cleaner in 2022, and during normal use, the device began shutting itself off unexpecte...dly. After inspection, we were informed that the issue was related to the motor. Since the motor is not a component that the user can interfere with or damage through normal use, I
I purchased the Dyson Cyclone V10 cordless vacuum cleaner from the Dyson stand at Eskişehir Espark on March 28, 2024, tr...usting the brand and its product quality. Although we have used the product with extreme care, a thin part of the red clip that connects the wand to the main body has broken, and a
I purchased a Dyson upright vacuum cleaner from the Teknosa store in a shopping mall in Izmir on 28 December 2025. Altho...ugh I initially used the product without any issues, for about the last month I have been experiencing a recurring malfunction, especially during transitions between hard floor and
I purchased a Dyson V16 Submarine vacuum cleaner through Dyson’s official website for ₺53,000. The product was delivered... to me on Monday, and when I opened the box I saw that there was a large scratch on the device, which appears to be a factory defect. From the first moment, it was clear that this
I purchased my Dyson V15 vacuum cleaner from Teknosa in Ankara Ankamall around mid-January 2024. While the product was s...till under warranty, approximately 6 months before the warranty expired, the device started to constantly give “airway blocked, filter needs cleaning” warnings before I could even
I purchased a Dyson V12 cordless upright vacuum less than a year ago and the product is still under warranty. Recently, ...I noticed that there is a deformation/crushing on the cyclon filter. Despite the careful way I use and store the device, such damage occurring in such a short time has been very di
I purchased an original replacement filter for my Dyson HP04 air purifier from Dyson’s own website on 28 March, specific...ally the model compatible with my device. Although the Dyson app shows that the filter life is still at 90% and the product has not been exposed to any user error such as contact w
In May 2024, I purchased a Dyson V12 cordless vacuum cleaner from a Dyson store for ₺23,000. Around May 2026, shortly af...ter the warranty expired, the device started to develop multiple faults at several points. There are problems with the Fluffy Optic cleaning head, the filter, and some of the silic
In March 2022, I purchased a Dyson V8 cordless vacuum cleaner through Hepsiburada, with Dyson Türkiye listed as the sell...er, for approximately $103. I bought this product expecting long-term durability and reliable performance because Dyson products are marketed as premium appliances. For nearly two
I have been using a Dyson V12s Detect Slim Submarine, product code 485350-01-TR, for about 4 months. While attaching the... Hair Removal Vanes head, specifically the part I use to vacuum carpets, the rubber section in the slot was damaged and broke off during installation. I contacted Dyson both via Wh
I purchased a high-priced vacuum cleaner through Hepsiburada from the official “Dyson Türkiye” seller store. Just minute...s before placing the order, I contacted Dyson’s official live chat support through their website to confirm whether the free promotional gift campaign — the detailed cleaning kit o
I purchased my Dyson Airwrap device from Media Markt on 02/14/2025. Since 03/02/2026, due to ongoing defects covered und...er warranty, my device has been sent to the same authorized service center by cargo three separate times during March, April, and May. Because of these repeated service processes,
I own a Dyson V15 vacuum cleaner that I purchased from MediaMarkt. The device’s battery has been failing for the last tw...o weeks and is no longer performing as it should, which prevents me from using the product properly. I contacted the service regarding this problem and was informed that a battery
The tube latch on my Dyson V10 vacuum cleaner is broken. I have owned the product for about 6 years, but since we also h...ave a robot vacuum, we have used the Dyson V10 quite rarely. If calculated based on once-a-week usage, the total actual usage time is roughly equivalent to about one year. Despite
I am a loyal Dyson customer, and I have equipped my home with the Gen5 vacuum cleaner and the Airwrap Coanda 2, trusting... in your brand and technology. Although people around me said it was unnecessary to pay ₺10,000 more compared to a lower model, I still chose to believe in your brand and purchased
I am using a Dyson V15 Detect cordless vacuum cleaner and since the day I purchased it, I have been constantly receiving... the “clean the filter” warning. Within a period of 2 years, this warning has appeared 7 times, and due to this repeated problem I took the device to the Dyson service at Ankara Ke
On 23/12/2025, I purchased a Dyson V16 cordless vacuum cleaner as a brand new, sealed product for ₺43,999.00 from the Dy...son store located in Bursa Korupark AVM. When I brought the product home and unboxed it together with my spouse, we noticed scratches on the body of the device and realised that th
We purchased our Dyson V15 vacuum cleaner from Dyson.com.tr in March 2023. We never experienced any motor or battery mal...functions, and we used the device very carefully. However, the red and gray rings of the dustbin have separated and no longer fit. After experiencing this problem, we researched it
