Dyson V12s Hair Removal Vanes Head Broke During Normal Use
I have been using a Dyson V12s Detect Slim Submarine, product code 485350-01-TR, for about 4 months. While attaching the Hair Removal Vanes head, specifically the part I use to vacuum carpets, the rubber section in the slot was damaged and broke off during installation. I contacted Dyson both via WhatsApp and through the customer phone line and requested that the damaged Hair Removal Vanes head be replaced. However, I was informed that this situation was considered user error and therefore not covered, and my request was rejected. I have the invoice and purchase information for the product and can provide them whenever needed. I request that the Hair Removal Vanes head of my Dyson V12s Detect Slim Submarine be replaced free of charge and that this issue be evaluated under warranty, as I believe the damage occurred during normal use.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
The tire rupture here was dismissed as user error, and no assistance was offered. Instead, I was told that I need to purchase the observed device for a fee. Isn't this a really funny situation, that because of this tire the whole device has to be replaced, and its price is 5,000 TL. This photo proves that Dyson is not a brand, but a Bolon brand.
