I have been using a Dyson V12s Detect Slim Submarine, product code 485350-01-TR, for about 4 months. While attaching the Hair Removal Vanes head, specifically the part I use to vacuum carpets, the rubber section in the slot was damaged and broke off during installation. I contacted Dyson both via WhatsApp and through the customer phone line and requested that the damaged Hair Removal Vanes head be replaced. However, I was informed that this situation was considered user error and therefore not covered, and my request was rejected. I have the invoice and purchase information for the product and can provide them whenever needed. I request that the Hair Removal Vanes head of my Dyson V12s Detect Slim Submarine be replaced free of charge and that this issue be evaluated under warranty, as I believe the damage occurred during normal use.
On 05.03.2024, I purchased a Dyson V15 Submarine vacuum cleaner from Dyson’s official website. About 8 months ago, the rubber inside the dust bin came off and could not be reattached. When I contacted customer service at that time, I was told that one free part replacement would be available within ...
I sent my Dyson V12 cordless vacuum to service before my warranty expired due to an issue I was experiencing. When I received the device back after the service process, I noticed that the rubber pieces on the body had come out of place. It is not possible for these rubber parts to be removed this wa...
I have been using a Dyson V8 vacuum cleaner and about a month ago a small part on the motor head, on the protective side, broke. As far as I understand, this piece is quite thin, and although I did not drop or hit the device, it broke on its own. Because of this breakage the head frequently detaches...
I sent my Dyson V12 vacuum cleaner and hair removal head to service. The issues I reported were peeling and bruising on the cyclones, loss of performance, and frequent filter washing warnings. Regarding the hair removal head, it would sometimes stop functioning without getting stuck anywhere, and th...
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