Dyson V16 Submarine Arrived Scratched but Exchange Refused
I purchased a Dyson V16 Submarine vacuum cleaner through Dyson’s official website for ₺53,000. The product was delivered to me on Monday, and when I opened the box I saw that there was a large scratch on the device, which appears to be a factory defect. From the first moment, it was clear that this damage did not occur during my use, as I noticed it immediately after delivery. On Wednesday, I contacted Dyson customer service and requested that the product be exchanged with a new, undamaged one. However, customer service responded that the scratch is “not an obstacle to use” and therefore they would not provide an exchange. I find it unacceptable that a product I paid ₺53,000 for and received as new has a visible scratch and is still not replaced. I kindly request that my Dyson V16 Submarine be replaced with a completely new, undamaged product as soon as possible and that this process be handled without causing me any further loss of time.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Regards, Dyson Turkey
Yes, they keep turning a factory defect into a user error. No exchange is being made, and the reason is not an obstacle to usage. I want to receive the brand‑new product I bought in perfect, clean condition. Who would want a scratch on a 0‑km car? I paid 53k. Moreover, the product that should have been invoiced to the company was only invoiced later to me individually when I reminded them about the invoice. I have also applied to the Consumer Courts. I will give it to a lawyer as well. I was sent a defective product. No exchange is being done. I will never purchase anything from you again.
