I purchased a Dyson V16 Submarine vacuum cleaner through Dyson’s official website for ₺53,000. The product was delivered to me on Monday, and when I opened the box I saw that there was a large scratch on the device, which appears to be a factory defect. From the first moment, it was clear that this damage did not occur during my use, as I noticed it immediately after delivery. On Wednesday, I contacted Dyson customer service and requested that the product be exchanged with a new, undamaged one. However, customer service responded that the scratch is “not an obstacle to use” and therefore they would not provide an exchange. I find it unacceptable that a product I paid ₺53,000 for and received as new has a visible scratch and is still not replaced. I kindly request that my Dyson V16 Submarine be replaced with a completely new, undamaged product as soon as possible and that this process be handled without causing me any further loss of time.
On 23/12/2025, I purchased a Dyson V16 cordless vacuum cleaner as a brand new, sealed product for ₺43,999.00 from the Dyson store located in Bursa Korupark AVM. When I brought the product home and unboxed it together with my spouse, we noticed scratches on the body of the device and realised that th...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
On September 25, 2025, I purchased a Dyson V15 vacuum cleaner from the Dyson online store for ₺36,000. After receiving and starting to use the product, I noticed that the sealing cap in the dust container was leaking air and that air bubbles were forming around the gasket. I believe such an issue sh...
Comments