My Dyson V8 Absolute vacuum cleaner was purchased from Metro Market in Çiğli, İzmir, in March 2021. For the past two days, the device has completely stopped charging, making it impossible to use.
After experiencing this issue, I contacted Dyson and attempted to create a service request through a video support session. However, my request was rejected because my invoice was issued by Metro Market rather than directly by Dyson. I was also informed that since there is no Dyson store associated with my purchase, a service record could not be opened for the product.
Had I known about such a limitation before purchasing the vacuum cleaner, I would never have made the purchase under these conditions. Although the product is no longer under warranty, I believe Dyson should stand behind its products and provide support for diagnosing and repairing the device.
The fact that the vacuum cleaner has become completely unusable and that I am unable to even open a service request has caused significant inconvenience and disappointment. I respectfully request that Dyson inspect the device, determine the cause of the malfunction, and provide a repair solution. I also ask that my situation be resolved fairly despite the expiration of the warranty period.
I purchased a Dyson V15 vacuum cleaner from the Hilltown shopping mall in İzmir, Turkey. The device is still within the warranty period, and I have the relevant documents and invoice. However, on 21.02.2026 the battery suddenly stopped charging and the device became unusable. Due to this problem, I ...
In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunct...
About a week ago, my Dyson V15 vacuum cleaner began experiencing an issue where it would stop running on its own after a short time, even while I was holding down the button. I contacted customer service, and they suggested washing the filter, but the problem was not resolved. When I called again, t...
My Dyson V8 Absolute vacuum cleaner has started working intermittently in max mode, despite being carefully used. I live alone and take great care of my appliances. I purchased the vacuum from Media Markt and sent it for service through them. When it was returned, the motor part was scratched, and t...
I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at home, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for genera...
Comments