Dyson V12 Cyclon Filter Deformed Despite Warranty Coverage

I purchased a Dyson V12 cordless upright vacuum less than a year ago and the product is still under warranty. Recently, I noticed that there is a deformation/crushing on the cyclon filter. Despite the careful way I use and store the device, such damage occurring in such a short time has been very disappointing for me. After noticing the problem, I contacted Dyson / the seller and explained that the device was under warranty and that the cyclon filter was damaged. However, I was told that this problem was not covered by the warranty and that I would have to pay an additional fee to have it fixed or replaced. I do not find it acceptable that a product that has not even completed one year and is under warranty requires extra payment for such a part. I request that the cyclon filter of my Dyson V12 cordless vacuum be evaluated within the scope of warranty, that the defective part be replaced free of charge, and that I am not charged any additional fee for this process. I kindly ask for a swift review of my complaint and a solution in favour of the consumer.
Dear Valued Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey













