My Dyson Airwrap Keeps Overheating and Pulling Hair Despite Multiple Repairs

I purchased my Dyson Airwrap device from Media Markt on 02/14/2025. Since 03/02/2026, due to ongoing defects covered under warranty, my device has been sent to the same authorized service center by cargo three separate times during March, April, and May. Because of these repeated service processes, I have been unable to use my device properly for nearly three months.

The device has serious issues, including pulling and trapping my hair, overheating to the point where it feels like it could burn my hair during use, producing a strong burning smell, and the filter section collecting and pulling hair inside the device. These problems clearly affect both the safety and the overall performance of the product.

During every service process, instead of performing a permanent repair, the service center only carried out basic cleaning procedures and returned the product to me. Despite this, the exact same problems continued without any improvement. The repeated occurrence of the same defects during the warranty period and the device’s inability to perform its intended function have caused significant inconvenience and frustration.

Under Consumer Protection Law No. 6502, I believe this product qualifies as defective. Therefore, I request that my Dyson Airwrap device be replaced with a brand-new unit under defective product coverage.