My Dyson Airwrap Keeps Overheating and Pulling Hair Despite Multiple Repairs
I purchased my Dyson Airwrap device from Media Markt on 02/14/2025. Since 03/02/2026, due to ongoing defects covered under warranty, my device has been sent to the same authorized service center by cargo three separate times during March, April, and May. Because of these repeated service processes, I have been unable to use my device properly for nearly three months.
The device has serious issues, including pulling and trapping my hair, overheating to the point where it feels like it could burn my hair during use, producing a strong burning smell, and the filter section collecting and pulling hair inside the device. These problems clearly affect both the safety and the overall performance of the product.
During every service process, instead of performing a permanent repair, the service center only carried out basic cleaning procedures and returned the product to me. Despite this, the exact same problems continued without any improvement. The repeated occurrence of the same defects during the warranty period and the device’s inability to perform its intended function have caused significant inconvenience and frustration.
Under Consumer Protection Law No. 6502, I believe this product qualifies as defective. Therefore, I request that my Dyson Airwrap device be replaced with a brand-new unit under defective product coverage.
Progress
I purchased my Dyson Airwrap on 14.02.2025 through Media Markt for 19,999 TL. From March 2026 until now I have had to ship it by courier to the same authorized service on behalf of Dyson a total of four times, and for about three months I have been unable to use the device properly.
The device suffers from serious issues such as hair being pinched and pulled, a burning smell emanating from its body during use, and the filter collecting and pulling hair into it. This not only worries me from a safety standpoint but also drastically reduces the device’s performance. Every time it returns from service I still detect the burning odor even on first use, so I can hardly use the device at all. The odor problem has been identified by the service team, yet nothing has been done; the situation is extremely uncomfortable and has become unresolvable.
Each time I sent the product for service only a cleaning was performed and it was sent back, but the same problems persisted unchanged. In the second service process one of the nozzles I had sent in good condition arrived broken, and in the third service assessment the broken nozzle was returned to me without being noticed. This clearly shows that the product was not examined thoroughly during the service process and that proper support was not provided.
In my conversations with Dyson customer service, I was told that the final decision is made solely by the service department and that they cannot do anything else from their side. Repeated recurrence of the same issues on a product still under warranty, the device’s inability to fulfill its intended purpose, and the broken nozzle have caused me serious hardship. The serial number of my Dyson Airwrap is 3HP‑EU‑TNC7743A.
Because of all these circumstances, my device no longer gives me confidence and, despite multiple service visits, the problem remains unresolved; therefore I request that my Dyson Airwrap be replaced with a new one.
4000 - As a result of the examinations performed, a filter blockage and odor problem was observed in the device. The issue was resolved through general maintenance and cleaning. General maintenance and cleaning of your device have been carried out. Your device has successfully passed performance tests. When the filter is clogged, it causes performance degradation and a burnt smell; clean the filter frequently. The device may also have a smell caused by personal care products. The product came under warranty; I could use it only once. I reported that it gave a filter error and produced a burnt smell, yet the service was satisfied with just cleaning again. These measures are not enough to solve my problem. Why does Dyson not stand behind its product? Why is it not supporting me? I request a replacement or a refund for the product with serial number 3HP-EU-TNC7743A.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
Your Dyson team did get in touch with me, but they just sent the device back after only cleaning it, without doing anything else. If you’re not standing behind your product, why are you selling it? After just one use, the device smells like burnt hair and the filter gets clogged, which clearly indicates a problem with the product. Moreover, I could clean it myself; if you consider us an irresponsible brand, then let’s not bother sending the device back to you. Also, returning the perfectly functional device we sent with a broken head is something that deserves appreciation.
