Dyson V12 Developed Multiple Faults Right After Warranty Expired
In May 2024, I purchased a Dyson V12 cordless vacuum cleaner from a Dyson store for ₺23,000. Around May 2026, shortly after the warranty expired, the device started to develop multiple faults at several points. There are problems with the Fluffy Optic cleaning head, the filter, and some of the silicone parts on the device. I contacted Dyson customer service and explained that these faults appeared only about a month after the end of the warranty period. Despite this, I was told that the warranty had expired and that only paid replacement or paid repair could be offered. Considering the price level of the product and the fact that the faults began very shortly after the warranty period ended, I find it unacceptable that I am being asked to pay for the resolution of these issues. I request that the problematic Fluffy Optic cleaning head, filter and faulty silicone parts be repaired free of charge or replaced free of charge, and if necessary that the device be replaced with a new one without any cost to me. I kindly request that my complaint be reviewed and that a customer‑oriented, fair solution be provided as soon as possible.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
No representative has responded yet; my hardship continues.
My Dyson V12 cordless vacuum started showing faults before the warranty period expired. I took it to an authorized service center, but because the warranty had ended, I received a paid repair offer. I want a free repair or product replacement, but so far I haven't received any response from the authorized service, and my inconvenience continues.
Since May 17, I have been waiting for a response and asking Dyson to end my grievance, but no authorized representative from the brand has responded. They only copied and pasted something under my complaint, just for the sake of appearance, and wrote something to make it look like a story.
