In May 2024, I purchased a Dyson V12 cordless vacuum cleaner from a Dyson store for ₺23,000. Around May 2026, shortly after the warranty expired, the device started to develop multiple faults at several points. There are problems with the Fluffy Optic cleaning head, the filter, and some of the silicone parts on the device. I contacted Dyson customer service and explained that these faults appeared only about a month after the end of the warranty period. Despite this, I was told that the warranty had expired and that only paid replacement or paid repair could be offered. Considering the price level of the product and the fact that the faults began very shortly after the warranty period ended, I find it unacceptable that I am being asked to pay for the resolution of these issues. I request that the problematic Fluffy Optic cleaning head, filter and faulty silicone parts be repaired free of charge or replaced free of charge, and if necessary that the device be replaced with a new one without any cost to me. I kindly request that my complaint be reviewed and that a customer‑oriented, fair solution be provided as soon as possible.
On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it agai...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
In March 2022, I purchased a Dyson V8 cordless vacuum cleaner through Hepsiburada, with Dyson Türkiye listed as the seller, for approximately $103. I bought this product expecting long-term durability and reliable performance because Dyson products are marketed as premium appliances. For nearly two...
I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at home, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for genera...
Due to our trust in the Dyson brand, we chose many electronic products for our home, and on 21.06.2023 I purchased the Dyson V15 Detect vacuum cleaner. However, the hose on the Fluffy Optic head has torn, there is excessive looseness at the connection points of the body, and the Motorbar part shows ...
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