We purchased our Dyson V15 vacuum cleaner from Dyson.com.tr in March 2023. We never experienced any motor or battery malfunctions, and we used the device very carefully. However, the red and gray rings of the dustbin have separated and no longer fit. After experiencing this problem, we researched it online and found that there are many similar complaints about the dustbin and rings, and that this is being discussed as a chronic problem. When we explained the issue to Dyson customer service, they said they could not help us because the warranty had expired, and they could only give us the stock code for the part and tell us to purchase it from the online store. What I don't understand is this: if this vacuum cleaner is bagless, am I supposed to pay ₺3,200 (as of April 28, 2026) every 2-3 years to buy a new dustbin? It's not right to dismiss such an obvious chronic problem as a matter of time by saying "the warranty has expired." I'd rather buy a cheaper brand and replace the entire unit every two years; it costs the same anyway. I request that Dyson recognize the issue I'm experiencing with these red and gray rings on the dustbin as a chronic problem and replace these parts free of charge. I expect a positive response from Dyson regarding this matter.
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
I used to love my Dyson V15 cordless vacuum. I was so impressed that I recommended it to everyone—my mom, my mother-in-law, and even my coworkers bought one on my suggestion. But now I feel completely let down by Dyson and their customer service. The purple rubber rings located in the motor section...
We purchased two Dyson V15 Detect Absolute vacuums in April 2023. However, we decided to wait until we moved into our new home before using them. In December 2023, we opened one of the boxes, registered it on dyson.com.tr, and started using it. As often happens with Dyson cordless vacuums, the one ...
I purchased the Dyson V15 vacuum cleaner directly from Dyson’s official website for 29.999₺, yet I have faced constant problems since owning it. The rubber seals inside the dust bin frequently come loose, and in July, the main body of the device broke down. When I sent it to service, instead of repa...
I purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website, and the product is still under warranty. For the past three months, I have been experiencing a recurring issue with the dust bin component, specifically the section with the red strip, which keeps coming off. I...
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