Dyson Upright Vacuum Stops During Carpet And Floor Transition
I purchased a Dyson upright vacuum cleaner from the Teknosa store in a shopping mall in Izmir on 28 December 2025. Although I initially used the product without any issues, for about the last month I have been experiencing a recurring malfunction, especially during transitions between hard floor and carpet. When I vacuum the floor and then switch to cleaning the carpet, or clean the carpet and then switch back to the floor, the machine “gets stuck” during this transition, as if the motor cannot adjust itself and stops. A triangle symbol with an exclamation mark appears, or sometimes the icon indicating that the pipes are not properly attached is displayed. I remove and reattach the pipes, and for that moment I am able to continue vacuuming, but the same problem comes back the next day. The triangle with exclamation mark appears again, and I have to turn the device off and on repeatedly. In order to prevent the vacuum from stopping, I sometimes try to vacuum only the carpet and avoid using the floor setting, because the motor does not provide sufficient performance at the carpet–floor transitions. This fault does not occur in a completely predictable way; some days there is no issue at all, sometimes it occurs just as I am about to finish the cleaning, and sometimes it appears right at the beginning and then disappears again. Because of this intermittent problem, I am concerned that if the device is sent to the service center and happens to work normally during their tests, it will be returned to me with “no fault found,” even though I clearly experience this malfunction at home. I called Dyson customer service and they sent me a link and tried to solve the problem through my phone, but since my phone is an old model, the link did not open. They asked me to call again from another phone, but as I do not have any relatives or anyone else in this city whose phone I can use, I could not continue this process and it led to no result. I also called Teknosa; they told me to pack the vacuum cleaner and bring it to the store so they could send it to service. I explained that I do not have the possibility to pack the vacuum and transport it to the store myself. Due to this recurring and unreliable performance of the device and the difficulties I face in accessing service, I request that my Dyson upright vacuum cleaner with invoice number CFK2025000002280 be replaced with a new, fault-free product. Additionally, I kindly ask that the product be collected from my home and that this process be carried out without any charge to me.
Progress
I bought the Dyson v16 Piston Animal Submarine vacuum cleaner on 28/12/2025 from the Teknosa store in Forum Shopping Mall, Bornova, İzmir. Since the day I purchased it, I have been experiencing a serious problem with the motor performance, especially when transitioning between carpet and hard floor.
For about a month now, when I start vacuuming the floor and then move to the carpet, or when I vacuum the carpet and go onto the floor, the motor stalls; it cannot complete these transitions. An exclamation mark inside a triangle appears on the display, and sometimes warning icons indicating that the hoses are not properly attached show up. I detach and reattach the hoses, and it works again for the moment, but the same problem starts again the next day. The vacuum cannot provide sufficient motor power during the carpet‑to‑floor transitions.
The issue does not repeat in exactly the same way each time; sometimes it does not occur at all for a day, then reappears the next day. Occasionally it runs through the whole cleaning without trouble and then gives the error just before I finish, other times it shows up right at the start, and then it may resolve itself spontaneously. Because the problem occurs at irregular intervals, I am worried that when the unit is taken to service it will appear to work and the technician will say “no problem.” Consequently, to keep the vacuum from stopping, I am forced to clean mostly the carpeted area and avoid using the hard‑floor mode as much as possible.
When I bought the product, I was given the warranty certificate and all relevant documents. Nevertheless, when I reported this issue to Teknosa, they were indifferent and did not provide a solution. Even though I take care to attach the hoses correctly and use the vacuum properly, the exclamation‑mark‑in‑a‑triangle warning and the hose warnings persist.
For all these reasons, I consider my Dyson v16 Piston Animal Submarine vacuum with serial/product number 7RD‑EU‑UKK8549A to be defective, and I request that the product be taken from my home and replaced with a new one at no cost to me. I do not want the unit to be sent back with a “no defect” statement because the same problem was not encountered at the service center; I ask that a permanent solution be provided, taking into account the performance and safety issues I have experienced.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
Dear Customer, In response to your request, we called you via our call center line , but we could not reach you. If you wish to continue your request, you can contact us through our call center or via other communication channels. Sincerely, Dyson Turkey
Nobody called me.
Their lack of attention. Saying they called but couldn't get through has shaken my trust in the Dyson brand.
Dyson müşteri hizmetiyle iletişime geçtim, telefonum eski olduğu için gönderilen linki açamadım ve yeni bir telefon kullanamadığım için süreci ilerletemedim. Teknosa'ya da başvurdum, cihazı paketleyip mağazaya götürmemi istediler ancak taşıma imkanım yok. Şu anda cihazım hâlâ aynı sorunu veriyor ve hiçbir çözüm elde edemedim. Bu yüzden ücretsiz olarak evden alınmasını ve yeni bir ürünle değiştirilmesini talep ediyorum.
On December 28, 2025, I bought a Dyson V16 Piston Animal Submarine vacuum from Teknosa, and it frequently stops during carpet‑floor transitions with motor stalls and warning lights. When I reattach the hoses it runs briefly, but the problem reappears the next day. When I contacted Teknosa, I was told the unit must be taken to the store and that it would take 20 days, and my request for home delivery was denied. So far, the brand has provided no solution, and my request for a free home delivery of a replacement product has still not been met.
