I own a Dyson V15 vacuum cleaner that I purchased from MediaMarkt. The device’s battery has been failing for the last two weeks and is no longer performing as it should, which prevents me from using the product properly. I contacted the service regarding this problem and was informed that a battery replacement is required. Since this issue occurred in a short time and is clearly related to the product’s performance, I request that the battery of my Dyson V15 be replaced free of charge. I can provide my invoice or any service record and customer number if needed to support my request. I kindly ask for this situation to be reviewed and for a free battery replacement to be carried out as soon as possible so that I can continue using the product without problems.
I have a Dyson V15 Detect Total Clean vacuum cleaner which I purchased from MediaMarkt. For the last three days, the device has been stopping automatically during use, which makes it impossible to use it properly. To solve the problem, I have already cleaned the machine thoroughly and changed the fi...
I purchased my Dyson V15 cordless vacuum from MediaMarkt three years ago. The battery has completely stopped working, and I haven’t been able to use the vacuum for about a week. Since the warranty has expired, I contacted customer service and was told that I need to buy a new battery. However, neith...
I bought my Dyson V15 cordless vacuum cleaner on 30.06.2023 because it was advertised and recommended as a long-lasting, durable product. Until recently, I used it normally and took care of it, but after the last time the battery ran out, the device suddenly stopped charging and no longer charges at...
I have been using a Dyson V15 for some time and about a week ago the device suddenly shut down and the battery stopped charging. At home we also use a robot vacuum cleaner, so the Dyson V15 has only been used in Eco mode, briefly, about 2–3 times a week. Despite this light and careful use, the batte...
My Dyson V15 vacuum suddenly stopped working mid-cleaning—it shut off completely without warning on March 3, 2025. Dyson previously assured me, both in-store and through customer service, that they’d always help resolve any issues even after the warranty expired. Now, shockingly, they insist I must ...
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