On May 26, 2026, the day before the Eid al-Adha holiday, we purchased a Philips SpeedPro Max Cordless Vacuum Cleaner (mo...del XC7043/01) from the Taurus Kutupplex store. The product was not tested in the store before purchase. After taking it home and opening the box, we plugged the vacuum cleaner in
I own a Philips 8000 Series Aqua Plus vacuum cleaner, and a very small component on one of the cleaning head attachments... has broken. Because of this small broken part, we are no longer able to use the vacuum cleaner properly. When we contacted an authorized service center and requested a replacemen
I purchased a Philips chopper set from Trendyol last year, and the product is still under warranty. Approximately four m...onths after purchase, the product started to cause serious problems and eventually became unusable. The blade part fell apart, the spring inside flew out, and the blending stick cr
"Thank you for your interest, attention, and care."
In January 2025, I purchased a Philips 3300 Series fully automatic coffee m...achine from Ev Center at Pendik Mall in Istanbul. When I opened the box aft
On June 11, 2025, I purchased a Philips XC8057/01 cordless vacuum cleaner f...rom MediaMarkt. Recently, the rotating brush inside the vacuum’s brush head
Hello everyone, I recently purchased a Philips 5000 Series robot vacuum, and it has only been about one month since I st...arted using it. We use the device almost every day. Today, I want to share a serious issue I experienced. As you know, the water tank is a removable part that is regularly taken ou
"We are satisfied with you, but we would be even more pleased if your spare parts were offered at more reasonable prices."
I bought a Philips 8000 Aqua Plus upright vacuum cleaner in November 2024 through Media Markt. Although the product is s...till under warranty, for the last four months it has been throwing the dust back out after vacuuming and I cannot use it efficiently. Because of this problem, I contacted the servi
I am a user of the Philips SpeedPro Max 7000 cordless upright vacuum cleaner, 7000 series model, which I purchased on 21....02.2025 and which is still under warranty. Despite always using the product carefully and in full compliance with the instructions for use, I encountered a breakage problem at the
"My Philips AquaTrio 9000 series vacuum has been showing constant faults since I purchased it a year ago. It has been sent to service twice, and the battery was replaced once, but the problem still persists. Over the last three months, it has been giving an “mo” error, stops after running for five minutes, and then starts again. The Philips service representative stated that a replacement cannot be provided and explained the “mo” error as a filter issue, sending a filter free of charge. However, since there is no official Philips dealership in Turkey, a replacement cannot be processed, which has been very disappointing for me."
I purchased a Philips XW9463/11 cordless wet & dry vacuum cleaner on 22.08.2025 from Vatan Computer in Tekira AVM, in Te...kirdağ, Turkey. Although the product is not even one year old yet, for the last 3–4 months I have been experiencing serious problems with it. The charge runs out very quickly and t
I am using a Philips PerfectCare Steam Generator 9000 Series PSG9000/20, and I am writing because the product has been c...onstantly recalled and my warranty period is about to expire. I first became aware of the recall process on 17.12.2024, and since then the situation has been ongoing without any cl
I am writing regarding my Philips SpeedPro Max XC7040/01 cordless stick vacuum cleaner, purchased from Hepsiburada in Tü...rkiye on 9 November 2024 and still under the standard 2-year manufacturer’s warranty. The device has experienced repeated structural failures during normal household use. The curre
I took my Philips PSG9050/20 steam iron to an authorized Philips service center in Alanya, Antalya on February 25. When ...I delivered the iron to the service center, I specifically stated that I wanted a one-to-one product replacement and did not want any parts replaced. However, I later learned that
In June 2025, I purchased a Philips AquaTrio 7000 cordless vacuum cleaner through Amazon. Although I used the product re...gularly and under normal household conditions, around the end of the fifth month, a screw from the main brush head came loose and the head detached completely. I sent the device t
"Thank you"
I purchased a Philips 8000 Series cordless stick vacuum cleaner through Hep...siburada. About six months after the purchase, I noticed that a crack had f
"Thanks to the customer representative, whose solution-oriented approach resolved my inconvenience. We love Philips."
"Ms. Esra. Thank you."
I use a Philips 5500 LatteGo coffee machine. While trying to remove the brew unit exactly as described in the user manua...l, a small plastic part fell out from inside the machine. There was no force or improper use involved. After researching the issue, I found that many users of the same model have
I purchased a Philips iron from Hepsiburada around the end of August. From the very first use, the iron has been leaving... white stains on my clothes, and this problem has continued in every use without any improvement. I sent the product to service twice due to this issue. Both times, the iron was re
