I purchased a Philips 8000 Series cordless stick vacuum cleaner through Hepsiburada. About six months after the purchase, I noticed that a crack had formed at the joint of the telescopic tube. Even though I have used the vacuum carefully and only under normal household conditions, the fact that this...
"Thanks to the customer representative, whose solution-oriented approach resolved my inconvenience. We love Philips."
On October 3, I delivered my Philips espresso coffee machine to Güven Elektronik, the only authorized Philips service center in Aydın city center, because it was tripping the house circuit breaker whenever I turned it on. For a long time, I received no feedback, and when I called about a month later...
I use a Philips 5500 LatteGo coffee machine. While trying to remove the brew unit exactly as described in the user manual, a small plastic part fell out from inside the machine. There was no force or improper use involved. After researching the issue, I found that many users of the same model have ...
I purchased a Philips iron from Hepsiburada around the end of August. From the very first use, the iron has been leaving white stains on my clothes, and this problem has continued in every use without any improvement. I sent the product to service twice due to this issue. Both times, the iron was re...
On December 4, 2025, I purchased a Philips AC2939/10 air purifier from the seller Kolaysepet through the Pazarama platform. When I opened the box, I found that neither a warranty certificate nor a user manual was included with the product. Because of this, I contacted Philips customer service via W...
I purchased a Philips Azur 8000 DTS8040/30 steam iron from a Teknosa authorized dealer approximately 13–14 months ago. For the past 30–40 days, the device has completely stopped working. It does not heat up and does not operate at all; it only displays “Auto” on the screen, and no functions can be u...
On September 24, 2025, I purchased a Philips PSG9050 PerfectCare steam generator iron from Amazon for approximately $740. From the very first uses, we noticed water leaking from the edge of the water tank. At first, we thought we might have installed the tank incorrectly and assumed the issue was ca...
I have been using the Philips 8000 series vertical vacuum for normal home cleaning for about 3 months. For the last 2 weeks, the connection part of the device was loose, and during normal use today, the plastic part at the joint finally broke completely. There was no impact, fall or misuse; it broke...
On 20.02.2024, I purchased a Philips HD9252/90 Essential Airfryer from Vatan Computer. We used the product regularly for about a year. Although it never cooked any meal to the desired consistency from the first day, we assumed this was how the device functioned and continued using it. However, in th...
I’ve been using the Philips LatteGo 5500 coffee machine for about a year and have followed all instructions carefully, never placing any non-dishwasher-safe parts in the dishwasher and performing regular maintenance. Since the LatteGo milk container is labeled “dishwasher safe,” I washed it as recom...
The telescopic tube of my Philips vacuum cleaner recently broke due to regular use. Although the product is no longer under warranty, I have seen on social media that Philips has supported customers in similar situations as part of their customer satisfaction approach. Because of my trust in Philips...
"The technical service repaired it for free. Thank you."
On August 26, 2025, I purchased the Philips 7000 Series Aqua xc7055/01 cordless upright vacuum from Hepsiburada and have been using it daily inside my home for about 2.5 months. However, within this short period, I began experiencing serious issues with the device. When the vacuum is turned off, it ...
I purchased the Philips XC7043 upright vacuum cleaner, and it is still under warranty. The main connection point of the vacuum has broken three times during normal use. The first two breaks occurred in the same spot, and the third break happened in another area of the same part. Although the repairs...
The telescopic part of my Philips upright vacuum keeps breaking. Every time I took it to the service center, they said it was “out of scope” and charged me. How can this be so irresponsible? The last time I took it in, they even returned the part to me in a crushed condition. I truly regret buying i...
I have been using the Philips 3000 Series XU3000 robot vacuum for about two years. I purchased the product for approximately $357 from the Teknosa store at Nata Vega Shopping Mall in Mamak, Ankara, and I believe it is still under warranty. For the past 7–8 weeks, the vacuum has been shutting down b...
On April 29, 2025, I purchased a Philips Aqua Plus 8000 Series stick vacuum cleaner through the Hepsiburada app, with invoice number 7218882314. It has been less than six months since I bought the device, and at first, I was very satisfied with its performance. However, recently it has started to di...
I purchased the Philips XC8057/01 stick vacuum cleaner from Vatan Bilgisayar in April 2025. Since the very first day of use, I’ve been experiencing looseness where the attachments connect and a noticeable decrease in suction power. Each time I remove and reattach the heads, the clips become looser, ...
In August 2024, I purchased a Philips 8000 Series stick vacuum cleaner from Vatan Bilgisayar. About one month after I started using it, the suction power decreased and the vacuum began showing a filter error. Even though the authorized service center cleaned the filter, the issue was not resolved. T...
On November 1, 2024, I purchased a Philips LatteGo 5500 Series coffee machine from Vatan Bilgisayar. Despite being set to the highest temperature level, the machine consistently brews lukewarm coffee on the first cup. This issue has persisted since the day I purchased the product. I have tried every...
I purchased a Philips 8000 Series PowerCyclone 12 vacuum cleaner in April 2024, and I’ve been dissatisfied with it since the very first day. The suction power has always been weak, and the detachable parts do not fit securely into place — they feel loose and unstable during use. I contacted Philips...
For the past five months, my Philips Robot 3000 Series 3100 model robot vacuum has been displaying two recurring errors: “laser sensor jammed” and “water pump malfunction.” When the device speaks, it reports a laser sensor issue, but the mobile app shows a water pump error instead. Due to this prob...
