Dyson Airwrap Coanda 2 Buyers Not Given Free Travel Case Offer
I am a loyal Dyson customer, and I have equipped my home with the Gen5 vacuum cleaner and the Airwrap Coanda 2, trusting in your brand and technology. Although people around me said it was unnecessary to pay ₺10,000 more compared to a lower model, I still chose to believe in your brand and purchased the Airwrap Coanda 2 from your official website on 02.12.2025 for ₺35,000. Not only for myself, but I have also encouraged many family members and friends to become Dyson users through my recommendations. About three days ago, I noticed that in your current campaign, a travel case is being offered as a gift with this device, which was disappointing for customers like me who have invested in your brand from the very beginning. When I contacted your customer service regarding this issue, I was told that they could offer a discount on the newly released V16 model; however, considering that the warranty of my existing Gen5 vacuum cleaner has not yet expired, offering a discount on a new product instead of a solution for my current one is neither satisfying nor reasonable, and quite ironic. I do not want to purchase a new device; I simply want the travel case that will protect my premium product for which I have already paid a high price. I kindly request that this travel case be provided to me free of charge in order to resolve my complaint. I believe that a global brand like Dyson would not disappoint a loyal customer who has essentially become a “brand ambassador” over such a simple accessory, and I ask for this gesture to restore my trust.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
I was called just now. In the phone conversation with me, I was told that my grievance cannot be resolved, using the small gift set offered to me as an excuse. However, this approach is not consistent with the obligation to act as a 'prudent trader', one of the fundamental principles of the Turkish Commercial Code. 1. Unequal Application: As a user who paid 35,000 TRY for the brand's top‑segment product, the Gen5 model, while customers who purchased shortly before or after me are offered high‑value accessories (bags, etc.), I am offered a much lower‑value set deemed 'sufficient', creating unfair discrimination among consumers. 2. Inconsistent Defenses: Other users are given a 'platform difference' (Hepsiburada/Trendyol) excuse, while I am blamed on a 'date difference', preventing a solution and undermining the brand's principle of transparency in campaign management. 3. Loss of Customer Loyalty: As a 'voluntary brand ambassador' who has recommended Dyson to many people around me based on my trust in your brand, being disadvantaged over such a small accessory is unacceptable from a commercial‑ethics standpoint. Should this inconsistent and unjust approach continue, I will apply to the Consumer Arbitration Board on the grounds of 'Misleading and Ambiguous Campaign Management' and 'Creating Opportunity Inequality Among Consumers.' This is not merely a request for an accessory; it is a pursuit of justice in return for the high amount I paid and the loyalty I have toward the brand. I warn the public and Dyson Turkey officials that I will exercise all my legal rights if a concrete and compensatory solution is not offered instead of the memorized 'procedure' statements. I would also like to point out that while Dyson’s lower‑end models offer many more accessories and gift options, I chose the top‑segment Coanda2X model by paying an additional over 10,000 TRY based on my trust in the brand. It is an unacceptable contradiction that a user who pays more and purchases the brand’s most advanced product is met with more limited options and denied a carrying case compared to those who choose lower‑end models. A sales policy that disappoints a loyal customer to this extent has nothing to do with 'customer satisfaction' from near or far.
