Dyson Airwrap Coanda 2 Buyers Not Given Free Travel Case Offer
I am a loyal Dyson customer, and I have equipped my home with the Gen5 vacuum cleaner and the Airwrap Coanda 2, trusting in your brand and technology. Although people around me said it was unnecessary to pay ₺10,000 more compared to a lower model, I still chose to believe in your brand and purchased the Airwrap Coanda 2 from your official website on 02.12.2025 for ₺35,000. Not only for myself, but I have also encouraged many family members and friends to become Dyson users through my recommendations. About three days ago, I noticed that in your current campaign, a travel case is being offered as a gift with this device, which was disappointing for customers like me who have invested in your brand from the very beginning. When I contacted your customer service regarding this issue, I was told that they could offer a discount on the newly released V16 model; however, considering that the warranty of my existing Gen5 vacuum cleaner has not yet expired, offering a discount on a new product instead of a solution for my current one is neither satisfying nor reasonable, and quite ironic. I do not want to purchase a new device; I simply want the travel case that will protect my premium product for which I have already paid a high price. I kindly request that this travel case be provided to me free of charge in order to resolve my complaint. I believe that a global brand like Dyson would not disappoint a loyal customer who has essentially become a “brand ambassador” over such a simple accessory, and I ask for this gesture to restore my trust.
Progress
I bought the Dyson Coanda 2X from Dyson’s own website. After receiving the product I learned that they were running a bag‑gift campaign and that many people who bought the product before and after me had been sent the bag. Yet, despite buying the same product, I was not able to benefit from this campaign and have been requesting from the start that a bag be sent to me as well.
Following a complaint I previously filed, I was called by Dyson and told that a 10 % discount would be applied to my next purchase. Nevertheless, when I went to their stores in Antalya The Land of Legends, I personally witnessed that people who were only trying the products and did not make any purchase were given a 15 % discount card valid until the end of June, and I was handed two separate 15 % discount vouchers. So while non‑buyers receive a 15 % discount, a customer who actually bought the product on the website is only offered a 10 % discount and still sees the bag‑gift being handed out abundantly, which strikes me as extremely inconsistent and absurd.
As a long‑time Dyson user who wholeheartedly recommends the products to everyone around me, essentially providing free advertising to friends and family, this situation has deeply hurt me. As a customer who purchased the product, trusted the brand, and chose a high‑segment item, being given a smaller discount than people who didn’t buy anything and being denied the bag gift makes me feel worthless. While I only asked for the bag, it feels as if I was offered a 10 % discount just to keep me from writing this, and the fact that I still have not received a clear answer to my previous complaint erodes my trust.
My expectation from Dyson is that the inequality between me and other customers who received the bag with the same product be corrected, that the bag be sent to me, and that the value I believe I deserve as a loyal customer be demonstrated. I request a clear and satisfactory response to this issue, as I asked in my previous complaint, and compensation for the inconvenience I have suffered.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
I was called just now. In the phone conversation with me, I was told that my grievance cannot be resolved, using the small gift set offered to me as an excuse. However, this approach is not consistent with the obligation to act as a 'prudent trader', one of the fundamental principles of the Turkish Commercial Code. 1. Unequal Application: As a user who paid 35,000 TRY for the brand's top‑segment product, the Gen5 model, while customers who purchased shortly before or after me are offered high‑value accessories (bags, etc.), I am offered a much lower‑value set deemed 'sufficient', creating unfair discrimination among consumers. 2. Inconsistent Defenses: Other users are given a 'platform difference' (Hepsiburada/Trendyol) excuse, while I am blamed on a 'date difference', preventing a solution and undermining the brand's principle of transparency in campaign management. 3. Loss of Customer Loyalty: As a 'voluntary brand ambassador' who has recommended Dyson to many people around me based on my trust in your brand, being disadvantaged over such a small accessory is unacceptable from a commercial‑ethics standpoint. Should this inconsistent and unjust approach continue, I will apply to the Consumer Arbitration Board on the grounds of 'Misleading and Ambiguous Campaign Management' and 'Creating Opportunity Inequality Among Consumers.' This is not merely a request for an accessory; it is a pursuit of justice in return for the high amount I paid and the loyalty I have toward the brand. I warn the public and Dyson Turkey officials that I will exercise all my legal rights if a concrete and compensatory solution is not offered instead of the memorized 'procedure' statements. I would also like to point out that while Dyson’s lower‑end models offer many more accessories and gift options, I chose the top‑segment Coanda2X model by paying an additional over 10,000 TRY based on my trust in the brand. It is an unacceptable contradiction that a user who pays more and purchases the brand’s most advanced product is met with more limited options and denied a carrying case compared to those who choose lower‑end models. A sales policy that disappoints a loyal customer to this extent has nothing to do with 'customer satisfaction' from near or far.
When they called me, they said they'd give a 10% discount on a new product, and when I tried their product in Antalya, they gave me a 15% discount card until the end of June because I tried it here. How funny, you give a 15% discount to someone who never bought the product, but you also gave a gift for the same product after I bought it. I'm not counting the people who have been users for a long time and have been promoting your ads to most of my friends and family for free. I did it wholeheartedly, and now I'm regretting it. Yes, you give a 10% discount so that I don't write this here. You have a weird system, offering a lot of bags. I'm sad that I still haven't received a proper response. It's not nice how you treat me, someone who trusts the high‑end segment, buys your product, recommends it, and gets my circle to buy it.
