DeLonghi Magnifica Plus Broken In Six Months
"I was called by customer service. I said I wanted an exchange for the Magnifica Plus with the same name and model that is currently on sale on the DeLonghi website. Even though it is a model with fewer coffee options, I said I accepted it because it is the same model. Since the product code was different, they created a return report instead of an exchange. The company sells a defective product and then, after a few software changes, changes the product code and can now say it's no longer in my possession. They also said that even though they gave me a return report, I could request an exchange from the place I bought it from. Don't they know that an exchange cannot be made for a product that is not in stock with a return report, yet they tell me this? I had thought of this brand as perfect in my eyes, like companies that sell phones or upright vacuums, but I was disappointed."
I bought a De’Longhi Magnifica Plus 320.70.TB coffee machine from the Media... Markt store in İstanbul Metropol AVM. The product broke down when it was o
