I purchased a Samsung television on April 1, 2023, during the Delongi coffee machine campaign. During the installation, representatives assured me that the coffee machine would be delivered within 180 days. However, since that date, I haven't received the promised coffee machine. Despite multiple attempts to address the issue with customer service, we encountered delays and unhelpful responses. The purpose of buying the television was specifically to avail of the coffee machine offered in the campaign. Customer service not only failed to resolve the matter but also followed a frustrating and uncooperative policy. This situation is particularly disappointing as it results from a misleading advertising campaign. I urge you to take the necessary actions to rectify this issue promptly. I am filing a complaint against Samsung for their failure to fulfill the terms of the campaign.
In April 2023, I bought a Samsung brand television just because there was a Delonghi coffee machine promotion. Previously, I had written my complaint on the complaint site about Samsung's inability to deliver the Delonghi coffee machine promotion. After writing here, they told me as a solution proposal that they would send me a coffee machine of another brand, and I accepted. They said they would contact me again for the shipment. No one called. I called customer service again. They say that they will collect other names and ship them together, and that I need to wait another 60 days. They do not expedite anything at all. They just say they marked it as urgent and close the issue. I now believe this is a stalling tactic. Please do not stall customers with various excuses as you did before. How can you say that a customer who has been approved for the service and has experienced such a grievance needs to wait another 60 days? And after all these events, it is doubtful whether the coffee machine will arrive at the end of 60 days. Are you doing this to avoid giving the coffee machine? It has been almost a year since I bought the television in April 2023 solely because of this promotion, and I still do not have a coffee machine, and they are still telling me to wait another 2 months. They just say they marked it as urgent. It is absolutely unbecoming of such a large brand to keep their aggrieved customers waiting and it seriously tarnishes the brand's image. I demand that they resolve the promise they made to me as quickly as possible.
Hey there! I recently bought the newest 65" OLED 4K S95B TV from Samsung, and it was advertised as coming with a free Delonghi coffee machine as a bonus. But, to my disappointment, the coffee machine has not arrived yet. I'd like Samsung to fix this problem as soon as possible because I'm getting mo...
I bought a Samsung s95 television that was supposed to come with a Delonghi 81tb coffee machine as a gift. However, a month later, they sent me the Delonghi 61b model instead. I immediately contacted Samsung and returned the coffee machine without using it. They assured me that they would send the c...
I bought a TV from Teknosa on 11/09/2023 from the Delonghi coffee machine gift campaign for the purchase of a Samsung Oled TV. Samsung sent the coffee machine exactly 2 months later and it was broken, defective and damaged. I go to Teknosa, they say Samsung will take care of it, I call Samsung, they...
Vatan Bilgisayar sold me a Samsung 65-inch TV that was supposed to come with a bonus De'Longhi coffee machine delivered within 45 days. They assigned me campaign number 2659337. The television was installed on May 6 (we paid in April), but the coffee machine was still missing by August. Despite mult...
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