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2 Complaints (Over the past year)
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January 26, 3:25 pm
Ali Removed the Complaint from Publication

CEX.IO verification process is unbearable

August 12, 2022 1:30 pm
3 Complaints in Total

Brand Profile

CEX.IO The brand has not created a profile so far.
CEX.IO is not responding to complaints via Xolvie and not communicating with its customers on this platform yet, as it has not created a brand profile yet. Every company can create a brand profile on Xolvie.

Frequently Asked Questions (FAQ)

How do I recover access to my CEX.IO account?
You will want assistance from cex.io to reset certain credentials. The following information must be submitted via chat (https://support.cex.io/en) to prove ownership:
  • username;
  • the phone number associated with your CEX.IO account (with country code);
  • do you now have access to this phone number;
  • Information regarding your most recent transactions (time and date, currency, amount, type of transaction: deposit or withdrawal/trading, etc.). Example: 22 March 2019, 2.00456 BTC, deposit;
  • Residence utilized for verification purposes. If you have not yet requested verification, please supply CEX.IO with your current address (Country, City, Street);
  • the names of the issuing banks for all payment cards attached to your CEX.IO account (in case you have ever passed the Card Verification with us), Barclays Bank, Bank of England, etc.
How do I find my User ID/Username?
Each account on CEX.IO has a unique UserID and Username. UserID may be required when logging in, configuring an API, or communicating with support. Users can discover it easily.
  • On the Web:

Select Social networks from the drop-down menu that appears when you hover the mouse over your name in the upper-right corner after logging into your account.

  • On the Mobile Application:

Tap the Profile menu when logged into your account. Your User ID is displayed at the top of the screen.

What should I do if my 2FA token is consistently invalid?
  • This issue may occur if the SMS code is given late and has already expired. SMS/Phone carriers typically remedy late deliveries within a handful of hours. However, if the problem persists, please speak with support via chat (https://support.cex.io/en).


  • According to Google Authenticator, invalid tokens are caused by wrong device clock settings. Your clock must display the right local time, date, and time zone to function effectively. If you do not desire to synchronize your clock, Android and Windows phones have an option to adjust for time problems under the Authenticator app. iPhones must be configured to utilize internet time for the clock to synchronize properly.
How can I delete my account from CEX.IO?
To remove your account, please contact the support team via chat (https://support.cex.io/en) from the registered email address, and your inquiry will be processed within 7 business days.

About CEX.IS

CEX.IO is a well-known cryptocurrency exchange that has been in operation since 2013. The exchange was founded by Oleksandr Lutskevych and is based in London, United Kingdom. CEX.IO supports a wide range of cryptocurrencies, including Bitcoin, Ethereum, Ripple, Litecoin, and many others. It also offers fiat currency trading pairs, such as USD, EUR, GBP, and RUB. The platform provides access to a variety of trading tools and charts that allow users to analyze market trends and make informed trading decisions. The exchange uses two-factor authentication and SSL encryption to protect user accounts and transactions.CEX.IO also offers a mobile app for both Android and iOS devices, allowing users to access their accounts and trade cryptocurrencies on the go. The app includes all the features of the web platform and is designed to offer the same services as the website.