I am writing to report a serious issue I experienced with CEX.IO, where my account was suddenly restricted and I effecti...vely lost access to part of my funds. I had previously bought, sent, and received crypto through CEX.IO without any problems. On May 5th, 2026, while in the United States, I purcha
I am writing to report a serious issue with my CEX.IO account, which has effectively been frozen due to a two-factor aut...hentication (2FA) problem. I have previously used my Costa Rica phone number successfully with CEX.IO’s 2FA system, but since Friday, March 6, 2026, I have stopped receiving the 2F
I have been having a serious verification problem with my CEX.IO account for a long time, and it is preventing me from a...ccessing my own funds. I started facing this issue a few years ago, when I was in Hong Kong and could not access CEX.IO properly, so I was unable to complete the verification proce
I have been using my CEX.IO account on my Android phone in Costa Rica for years without any issues, but since around 31 ...January–1 February 2026 I have been completely unable to log in to the main CEX.IO app. When I try to sign in, the system says it will send a verification code to my phone, but no
I have been unable to access my CEX.io account since 2024 because it was frozen by the platform, and I was informed this... was due to Russian sanctions. Since then, I have been left without the ability to use my account normally. Following their request, I provided all documents they asked for, includ
Dear CEX.IO Support, I'm having trouble verifying my account and I'm not sure what I'm doing wrong. I've gone through th...e process several times, but I keep getting stuck. Could you please help me understand what's going on and guide me through the verification process? Thanks in advance for your hel
I have been a customer of CEX.io Crypto for more than 10 years. For the past week, whenever I try to log into my account..., I am required to enter a verification code that is supposedly sent via SMS. The system says the verification code has been sent, and when I select the option to resend it, nothin
Use CEX.IO very cautiously! I checked my account and even used their card without problems for purchasing. Then they clo...sed my account out of nowhere even though I had assets in it. They insisted on constant evidence of my crypto's source, hence I repeatedly turned in paperwork. Thinking I would fin
"Issue resolved—thank you!"
Up until today, I have bought, sent, and received crypto via CEX.IO without... any problems. They essentially conned me out of five hundred bucks. I boug
I originally registered on CEX.IO in 2021 as a Russian citizen, but after the Russia-Ukraine war began in 2022, my accou...nt was frozen. Now, I have moved to Turkey and officially obtained Turkish citizenship, so I updated my account information accordingly. Despite making these changes, CEX.IO still
I received an SMS from CEX.IO on my phone, stating, "Your code for spending on CEX.IO is..." followed by a transaction c...onfirmation message. However, I never attempted any transaction and did not authorize any payment on the platform. What’s even more alarming is that two identical messages arrived
I tried to sign up for the Cex.io app and filled in all my details, but at the final verification step, I received an er...ror message saying, "You haven't passed the verification process" and "Unfortunately, we can't provide you our services." I attempted to resolve the issue by retrying the process,
Hello, I’m having trouble completing the identity verification process on the CEX.IO app. I’ve followed all the steps co...rrectly, and I’m sure I’m doing everything right, including taking a proper photo of my ID card. However, every time I try, it says "verification failed." I'm confident that I'm su
I've had an extremely frustrating experience with the Cex.io app. No matter how many times I try, I can't complete the i...dentity verification process. I do everything correctly, follow all the instructions, and take clear photos of my ID card, but every single time it says 'verification failed.' I'm
I've been attempting to access the Cex.io site for the past two days, but unfortunately, I haven't been successful in es...tablishing a connection. I've been trying to get in touch with someone, but it seems impossible to reach anyone. Unfortunately, I haven't received any response yet. I'm having trou
Individuals who are interested in trading or conducting business through the CEX.IO platform are subject to a stringent ...set of requirements. They insist on asking you for information each and every time you receive funds from a Bitcoin (or another cryptocurrency wallet) that they are not familiar wi
CEX.IO is a cryptocurrency exchange and digital asset trading platform that allows users to buy, sell, trade, and store cryptocurrencies. Founded in 2013, the company provides services including spot trading, staking, crypto wallets, and fiat-to-crypto transactions for users worldwide. CEX.IO operates through multiple international entities and positions itself as a regulated cryptocurrency platform.
Customer Support: CEX.IO mainly provides assistance through its online Help Center, live chat, and ticket support system.
CEX.IO operates in the cryptocurrency exchange and digital finance industry. The platform provides crypto trading and financial services through web and mobile applications.
User sentiment toward CEX.IO is mixed. While some users appreciate the platform’s accessibility and trading tools, complaints frequently focus on account restrictions, withdrawal problems, verification delays, and customer support responsiveness.
If you’ve experienced issues with CEX.IO, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.