Delonghi Turkey BCO421.S Spare Parts Problem
Dear De'Longhi Turkey,
I needed the metallic tip of the steam nozzle for my BCO421.S model coffee machine. I contacted the authorized service in my city after obtaining the number from the customer representative. Since the barcode of the machine is next to the water drain hole and has melted, I don't know where the box of the device is. I'm guessing it's in the basement, but it's not somewhere I can reach immediately.
Even though I provided the model name to the authorized service, they insisted that it must have a barcode. I said no and that I could only send the model name and photo. They said they sent an e-mail, and we are waiting. Since I did not want to wait until after this point, as a result of my conversations with the customer representative, he said that I should reach the e-mail address, and they could help me. And this is how our adventure began...
The person at the beginning of this e-mail does not care about customer satisfaction at all. I think he has no knowledge or social life. We are e-mailing this person as if we were lovers. We are e-mailing, but we could not reach a conclusion. I tell him the model number, and he says it is a barcode. I say it is not there, and he sends me the authorized service number in my province. I explain the situation in detail, and he asks for a photo. I tell him the model number. It says order from Trendyol's ssh store. I'm looking for the store on Trendyol, but I can't find it.
The best way is to find the part code so I can help. Obviously, people who get paid for it can't do it, so I found the part number. The part code is "5513270219." Google it. If you type it in, its photo appears. Although when I type the model of my coffee machine, its photo appears, they can't even bother to enter it on Google. Please give me a price for this piece so I can see if I can order it.
The brand is very good, and the device is very nice. I wish they cared a little about their customers.
