I bought a TV from Teknosa on 11/09/2023 from the Delonghi coffee machine gift campaign for the purchase of a Samsung Oled TV. Samsung sent the coffee machine exactly 2 months later and it was broken, defective and damaged. I go to Teknosa, they say Samsung will take care of it, I call Samsung, they say Delonghi will take care of it, I call Delonghi, they say you did not buy it from us, the place you bought it from will take care of it, they drove us around like a ball for two weeks, finally we reached the Samsung regional manager, Delonghi will call you and solve the problem, rest assured He said, again, exactly two weeks have passed, no one has called or asked... I honestly can't understand, if Teknosa, Samsung, Delonghi and these brands disgrace their customers this much, where will the citizens shop from, who will they trust, what a pity.
It's been exactly 114 days, and I can't RECEIVE the service I paid for. I purchased a TV from Teknosa on 11/09/2023 as part of the Delonghi coffee machine gift campaign for buying a Samsung OLED TV. Samsung sent the coffee machine exactly 2 months later, and it arrived defective and damaged. Upon contacting Teknosa, they redirected me, stating Samsung would handle it. Samsung, in turn, directed me to Delonghi. Delonghi insisted I should contact the place of purchase. After two weeks of constant redirection, my issue remained unresolved. Following my complaint on Yorumvar.com about a month ago, they began calling me daily, claiming they were interested. The outcome: Teknosa received the money, sold the goods, and there's nothing I can do. Samsung, the sender, says they're not interested. Delonghi, witnessing all this, shows sympathy and offers to fix it if I bring it back. Paying 73,000 TL, waiting for 2 months, receiving defective goods, and being told there's nothing they can do is truly astonishing. Warning to those considering buying Samsung: be aware.
I purchased a Samsung television on April 1, 2023, during the Delongi coffee machine campaign. During the installation, representatives assured me that the coffee machine would be delivered within 180 days. However, since that date, I haven't received the promised coffee machine. Despite multiple at...
I bought a Samsung s95 television that was supposed to come with a Delonghi 81tb coffee machine as a gift. However, a month later, they sent me the Delonghi 61b model instead. I immediately contacted Samsung and returned the coffee machine without using it. They assured me that they would send the c...
I bought an Oled TV from Samsung about 2 months ago. The reason I chose the Oled TV was the Delonghi coffee machine that was given as a gift. As a result of fulfilling the campaign participation conditions, the product was sent to me by cargo. When the cargo company's indifference and non-delivery p...
I bought a Samsung TV from Media Markt on August 27, 2023. I picked it because I trust the brand. When I was buying it, they told me that I would get a Delonghi coffee machine for free along with the TV, which cost 60,000 TL. I'm really upset about the problems with this gift. When I opened the box ...
Teknosa sold me a Samsung TV with a gift of an S Sport membership. One hour ago, on April 16th, Sunday, I bought a Samsung Neo QLED 8K TV from the Trabzon Teknosa store. On April 25th, the Samsung service installed it. When I purchased the TV, they said there was a coffee machine and a one-year S Sp...
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