On 04.09.2025, an international transfer of $3,500 was sent to my account (IBAN: TR78000100075***1779695002) via RAKBANK (Transaction Reference: 178915485, Bank Transaction ID: 000185146223). Tthe transaction status was “Successful.” However, despite more than a month having passed, the amount has n...
I am writing to request assistance regarding an issue I encountered during a bank transfer on April 4th, at approximately 15:00. At the final step of the transaction (after clicking "Make the transfer"), my PIN was unexpectedly blocked. As a result, I am currently unable to log in to my account via ...
For my visa application, I requested an account statement from Ziraat Bank Mustafakemalpaşa Bursa Branch. However, the document they provided had neither a date nor a signature circular, making it completely unusable. When I pointed this out, the staff showed no concern and acted as if it wasn’t the...
I would like to report a recent fraud incident I have been subjected to. On 08/10/2024, I carried out a FAST transaction through Ziraat Mobile in the ...
I traveled abroad, and when I tried to access Ziraat Online Banking, I encountered an IP issue. I scanned my ID with NFC, and entered the password sent to my phone number (since I'm abroad, if I didn’t have a postpaid plan, I wouldn't have been able to use this. The security measures are really at t...
My card got stuck in the ATM machine and when I called for help, I was told there was nothing they could do to help me and there was no way to retrieve it. Also, I offered to wait until someone had to open the machine and they just said they would destroy the stuck cards.
I purchased a ticket from Obilet with my Ziraat card, but the system canceled it. When I contacted Obilet, they informed me that my money had been restored to my bank. However, when I contacted my bank, they stated that the money had not been deposited and that Obilet was responsible. I contacted Ob...
Hello, I hope you're doing well. On 16.12.2023, at 16:37, I loaded ₺800 onto my Turkcell Paycell card at the Ziraat ATM near the Maiden's Tower in the Edremit district of Van. However, due to a malfunction at the ATM, my card was returned without refunding the money. The ₺800 remained inside. On the...
I'm a Ziraat Bank customer residing in Canada, and I'm unable to access the mobile app since I've closed my Turkish phone number. When I attempted to change my phone number through the mobile app, the NFC reading process for my Turkish ID didn't work at all. I've tried it with different devices, and...
My account was closed 3 months ago and the problem has not been solved yet and I don't understand what they want. I went to my branch and they said you cannot use the application. I asked about their solution and they said there was no solution. I sent an e-mail to them and they said that the review...