On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delonghi brand despite the fact that there are more affordable products, considering the product quality and the brand's superiority in coffee machines. I was also planning to buy an upper model which can make cold brew coffee but after this issue I am not sure if I will buy another Delonghi product. I do not accept that a machine that is only 10 days old should be repaired and I demand the replacement of the product. I hope that a brand like Delonghi will stand behind its product and prioritize customer satisfaction.
I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. The authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the part...
I bought the Delonghi EC685 Espresso Machine in December 2019 because I already had a few other coffee gadgets. The coffee machine we have at home is only used by two of us. We always make sure to clean it with Delonghi's recommended cleaning products. However, in May 2023, the machine suddenly stop...
I'm not happy with the Perfecta evo esam420.40.b coffee machine from Delonghi. I bought it in February 2022, but it broke in November 2022. We sent it right away to the technical service, but it's been three months and they still haven't fixed it. We call the service center once a week, but all they...
Purchasing a DeLonghi coffee machine has become one of the biggest regrets in our lives. For the past three months, our coffee machine has been out of service due to a serious technical fault. After sending the machine for inspection, we were informed that the motherboard was burned out and needed t...
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