I own a Delonghi CGH912 model toaster, which unfortunately broke down. My frustration stems from the lack of available contacts at the company and a severely limited service network. I reside in the heart of Erzurum, where this brand has no technical service presence. My intention was to procure the faulty part for the device, so I reached out to customer service, who provided me with an email address for communication. Despite my efforts to articulate the issue in detail via email, I received responses that seemed automated and failed to address my problem. In an attempt to facilitate the process, I even sent pictures of the defective parts to their email addresses, expressing my willingness to pay for the necessary replacements. Regrettably, my attempts at communication went unanswered. For anyone contemplating a purchase from this brand, I urge you to reconsider. Delonghi lacks a reliable service network, and communication with its representatives is virtually non-existent. Spending a significant amount on their product should result in a much better experience, but it ultimately performs no differently than a ₺250 toaster. The service for the ₺250 product is readily available, whereas Delonghi's authorized service is frustratingly scarce.
I had a Delonghi CGH912 Toaster, and it messed up my breakfast routine. The appliance stopped working, which meant I had to go on a wild journey to get it fixed. Oh no, my search for help turned into a confusing situation. There is no cell phone signal, no technical support nearby, and it feels like...
I’m extremely frustrated with both De'Longhi and their authorized service partner regarding my De'Longhi Vintage toaster, which recently stopped working. I took it to the Elkar Elektrik service center in Çanakkale, expecting a quick response as promised. They said they’d call me back the same day—bu...
I purchased a toaster from Rossmann on May 6, 2021, under invoice number RAD2021000254947, paying 159₺ at the time. Recently, the toaster broke down, so I contacted Rossmann's headquarters, requesting a paid repair. Instead of a repair option, they informed me that they couldn’t fix the product and ...
I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. The authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the part...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
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