I'm not happy with the Perfecta evo esam420.40.b coffee machine from Delonghi. I bought it in February 2022, but it broke in November 2022. We sent it right away to the technical service, but it's been three months and they still haven't fixed it. We call the service center once a week, but all they say is that they are waiting for spare parts. It's annoying to keep getting the same answer without making any progress. When I called Delonghi's customer service, they didn't seem very interested. They said they would look into it and call us back, but they never did. When I called them again, they were still not very helpful and tried to say that it was the technical service's fault. It's too bad that everyone is blaming someone else instead of working together to find a solution. Since Delonghi is a well-known brand around the world, we trusted them and bought their product, which we now deeply regret.
I bought the Delonghi EC685 Espresso Machine in December 2019 because I already had a few other coffee gadgets. The coffee machine we have at home is only used by two of us. We always make sure to clean it with Delonghi's recommended cleaning products. However, in May 2023, the machine suddenly stop...
On November 11, 2021, I purchased my DeLonghi Eletta ECAM 4576A automatic coffee machine with high hopes of enjoying quality coffee. My experience, however, took a frustrating turn on August 16, 2023. The grinder began making strange noises, prompting me to take it to the nearest authorized service ...
In 2023, I bought the Delonghi Magnifica Evo II coffee maker. After approximately one year, the coffee grounds disposal unit stopped working. It's been about 2 months now, and I'm still patiently waiting for Delonghi to locate a service provider for me. Putting the repair process aside, they haven't...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
We were so excited on July 21, 2022, when we got the Delonghi ICM 17210 Filter Coffee Maker for our home. We had no idea that there was a problem hidden in the warranty, and it ended up causing a lot of trouble with our coffee situation. Our coffee maker, which was recommended by Delonghi's headquar...
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