Samsung TV Purchase: Missing Delonghi Coffee Machine After 7 Months

Hello, I bought a television from the Samsung store in Viaport Kurtköy Istanbul. The seller said that in addition to the television, a Delonghi brand coffee machine worth 20.000 TL would be included as a gift. They also stated that they could buy it back for 14.000 TL if we wanted. They also had me sign a document signed and stamped by the manager of the relevant store. But I still haven't received a coffee machine for about 7 months. The issue here is not that I earned 14.000 TL, but that such a statement is empty and aimed at defrauding customers.
Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Sincerely, Samsung Electronics Turkey



