I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. The authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the parts for my product. I requested a replacement, they said they do not have the product in stock, we cannot replace it. They said that you will be refunded the price you bought last year. But the product is still in stock at Media Mark and is on the market. They have displayed an approach that does not comply with the corporate structure of the Delonghi company and does not stand behind the customer. None of these problems are caused by me, the product that broke down in 5 months and could not make the product despite offering a warranty, could not provide it despite the consumer having the right to replace it, I bought it for ₺24,300 by offering last year's price is now ₺31,000, a company that causes a loss of approximately ₺7000.
On March 7, 2025, I purchased the Delonghi Magnifica Plus automatic coffee machine from MediaMarkt. By March 13, after using it only 2–3 times, the machine started showing constant error messages, failed to dispense coffee despite grinding it, and sent all grounds directly into the waste bin. Half a...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
I bought the Delonghi EC685 Espresso Machine in December 2019 because I already had a few other coffee gadgets. The coffee machine we have at home is only used by two of us. We always make sure to clean it with Delonghi's recommended cleaning products. However, in May 2023, the machine suddenly stop...
In 2023, I bought the Delonghi Magnifica Evo II coffee maker. After approximately one year, the coffee grounds disposal unit stopped working. It's been about 2 months now, and I'm still patiently waiting for Delonghi to locate a service provider for me. Putting the repair process aside, they haven't...
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