I made a reservation through Booking.com for Collision Hotel in Stirling, Scotland, for a stay between 13 December and 15 December 2025. I cancelled this first booking on 12 December 2025 and then rebooked my stay directly with the hotel from 15 December to 17 December 2025, which I paid for directly to the hotel. Despite cancelling the first reservation, £175 was taken from my bank account on 30 November 2025 for this original booking. I contacted the hotel about this issue, and they confirmed that they had a record of my cancellation. However, because the original reservation was made through Booking.com, they informed me that I needed to contact your company regarding the charge. At the moment I do not have the Booking.com reservation number, but the payment of £175 can be seen as a card transaction from my bank account dated 30 November 2025. I kindly request a full refund of the £175 that was charged for the cancelled booking, as I did not stay at the hotel under that original reservation and had properly cancelled it.
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
On June 8, 2025, I made a reservation through Booking.com (reservation number 6319033212) for a stay at Hotel Residence Spalena between July 29 and July 31, 2025. I paid $233.98 in advance with my credit card. However, the hotel later canceled my reservation, claiming that renovations would take pla...
On March 12, 2025, I booked a stay at Titanic Comfort Hotel Mitte through Booking.com for ₺17,496.45. I used my free cancellation right and canceled the reservation as allowed. Shortly after, I received an email from Booking.com confirming my refund had been processed and sent to my bank. However, ...
There was a request from the hotel to update my reservation (Booking Number: 4113641085) through the Booking platform. On October 16, 2023, I received multiple messages and links from the hotel through the app, stating that my payment and reservation information needed to be updated within 24 hours,...
I made a reservation through the Booking.com app for a stay at Hotel Le M covering the dates September 13–16, 2025. I canceled this reservation using my free cancellation right. However, one day after the cancellation, on September 6, 2025, a charge of $430.53 USD was made to my TEB Bank credit card...
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