Booking.com

22100
(144 reviews)
Write a Complaint
1,108 Complaints
Booking.com
22100
(144 reviews)
Write a Complaint

Booking.com Refund Missing After Canceled Hotel Reservation

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Sami
December 31, 2025 9:31 am
15

Booking.com Partner Property Denied Check-In and Forced Guest to Sleep Outside

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Agit
December 31, 2025 2:27 am
14
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bookingcom-partner-property-denied-check-in-and-forced-guest-to-sleep-outside-1.jpg

Booking.com Medical Cancellation Option Not Honored

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Osman
December 29, 2025 5:53 pm
17

Booking.com Car Rental Refused in Berlin Despite Valid Reservation

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Mesut
December 27, 2025 5:25 pm
14

Booking.com Blocked My Free Cancellation Right

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Aslı
December 18, 2025 11:08 am
49
1
Nadir is completely dissatisfied with the result

Booking.com Canceled My Confirmed Rome Reservation Due to Renovations

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Nadir
December 17, 2025 11:34 pm
14

Booking.com Hotel Asked for Credit Card Details Despite “Pay at Property”

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Hümeyra
December 17, 2025 5:23 pm
4

Booking.com Denied Refund Despite Health Risk at Phuket Hotel

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Tayfun
December 16, 2025 7:20 pm
1

Booking.com Security Failure Exposed Guest Data and Led to Fraud

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Raife
December 16, 2025 12:31 am
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Booking.com Showed Las Vegas Hotel in Paris Search Results

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Yasemin
December 14, 2025 2:55 pm
-
1
Ahmet is completely dissatisfied with the result

Booking.com Didn’t Refund My Canceled Reservation After 20 Days

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Ahmet
December 13, 2025 4:02 pm
11

Booking.com Removed Free Cancellation Without Clear Notice

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Nurs
December 12, 2025 1:30 pm
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Booking.com Customer Support Unreachable for Reservation Modification

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Sedef
December 10, 2025 11:24 pm
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Host Canceled My Booking, Booking.com Refused Full Compensation

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Nurşen
December 09, 2025 2:38 pm
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Booking.com Failed to Return €564 Despite Free Cancellation Policy

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İlkim
December 09, 2025 1:39 pm
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Booking.com Reservation Rejected by Hotel Despite Payment

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Merve
December 09, 2025 10:12 am
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bookingcom-reservation-rejected-by-hotel-despite-payment-1.jpg

Booking.com Canceled My Christmas Hotel Reservation Despite Payment

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Dilara
December 09, 2025 12:59 am
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Booking.com Failed to Protect Non-Refundable Booking After Host Error

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Gül
December 09, 2025 12:01 am
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Colmar Hotel Reservation Canceled by Host — Booking.com Fails to Provide Equal Option

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Nursen
December 09, 2025 12:01 am
2

Booking.com Overcharged Me €41.43 at a Berlin Hotel Despite Displayed Total Price

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Züleyha
December 08, 2025 11:17 pm
1

Booking.com Ignoring Belgrade Hotel Reservation Cancellation Request

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Özge
December 08, 2025 3:38 pm
1
1
Erdem is completely dissatisfied with the result

Booking.com Hotel Charged After Free-Cancellation Promise And Refuses Refund

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Erdem
December 08, 2025 10:11 am
28

Frequently Asked Questions (FAQ)

What is the return policy at Booking.com?

  • The cancellation and refund policies of Booking.com are different for each individual property and reservation. In either the confirmation email or inside your Booking.com account, you'll find information about how to request a refund for your Booking.com.
  • However, the common cancelation policy is as follows:
  • - Free cancellation: A full refund is offered for cancellations made up to 24 hours before check-in.
  • - Cancellation charges: If you need to cancel your reservation less than 24 hours before check-in, there will be a fee. Depending on the hotel or property, the cancellation charge will be different in size.
  • - No-show: You won't get your money back if you don't show up for your reservation.

Can I reschedule my reservation on Booking.com?

  • The answer is yes, however, it depends on the property's policies. Check the Booking.com confirmation email or log into your Booking.com account to view the reservation information to learn the rescheduling policy for your appointment.
  • If the hotel or resort allows you to amend your reservation dates, follow the steps below:
  • - Access your Booking.com.com account.
  • - Access the "My Bookings" area.
  • - Select the reservation that you want to reschedule.
  • - Select the "Reschedule" option.
  • - Enter your new dates and click "Reschedule" again.
  • - A confirmation email will be issued to you upon successful rescheduling.

How do I cancel my reservation on Booking.com?

  • Log in to your Booking.com account, navigate to your reservation information, then click "Cancel reservation." The cancellation policy varies per hotel, so make sure to read the Booking.com confirmation email or the reservation information to understand the cancellation policy and any potential fines.

How can I undo overcharging on Booking.com?

  • If you think Booking.com overcharged you, the first thing you should do is call the property to see if there was a mistake or misunderstanding. If the problem isn't fixed, you can ask Booking.com's customer service to help you fix the overcharge. They might be able to help you talk to the property owner or give you a refund, if necessary.

How can I contact Booking.com?

  • You can call their 24/7 customer line at 1 (888) 850-3958 or send an e-mail to [email protected].

About Booking.com

Booking.com is an online travel firm that allows users to reserve lodgings and activities in destinations all over the world. The firm has expanded from its 1996 Amsterdam beginnings to become one of the world's leading online travel agencies. Accommodations, transportation, and activities like excursions and experiences are just some of the many options available with Booking.com. The website facilitates the search for and Booking.com of suitable travel arrangements by letting users browse and compare available choices according to their individual tastes and financial constraints. Booking.com has a significant international footprint, with operations in several countries across Europe, the Americas, and Asia. Major cities like Paris, New York, and Tokyo, as well as beach resorts, ski resorts, and other famous holiday places, are among the most sought-after destinations on the site.