I made a reservation via Booking.com for the property Beyond Kata in Phuket, Thailand, for the dates 10–18 April 2026. T...he total amount I paid for this stay was 76,032 THB. Within the scope of Booking.com’s price equalization policy, it was clearly stated that I was entitled to a refund of 34,992 TH
I had a reservation at CitizenM for the night of May 10th, booked through Booking.com, and I also purchased the protecti...on plan. Despite this, I contacted the hotel three different times and was repeatedly told that I did not have a room. Even two days before my stay, I was still being told there wa
I am the owner and manager of Aliff Height Apartment in Kempas, Johor, Malaysia, which I list and manage through Agoda u...sing the email address kien****@gmail.com. Yesterday, I discovered that my property is also listed on Booking.com, but it does not appear under my Booking.com property account, and
I made a reservation through Booking.com for Hampton Inn Durango, Colorado, for the nights of May 13 and 14, 2026, total...ing $317.16 charged to my credit card. After confirming this booking, an unexpected family emergency arose, and we are now unable to travel and honor the reservation. Due to this s
I made a reservation through Booking.com for a room at The Kiteville in Phoenixville. The information on the website cle...arly stated that the booking would not be cancelled until 6:00 a.m., and that as long as it was paid before 6:00 a.m., it would remain valid. We paid before 6:00 a.m., relying on w
I made a reservation through Booking.com for WoodSpring Suites in Bradenton, Florida, with check‑in on January 30 and a ...planned check‑out on February 21. However, I checked out early on February 11 and did not stay at the property between February 11 and February 21. For these 10 unused nights I am
"There is no need for a complaint, as the problem has been resolved. Thank you."
Through Booking.com I made a prepaid reservation with Booking ID 6PZ0U9 for FabHotel Aditya Yatri Nivas in Tirupathi for... a stay on 18th April to 19th April, paying an amount of Rs. 757 in advance. After the booking, I received a message stating that the room had been cancelled, and I did not check i
My name is Kaye Black***, and I discovered an unauthorised charge on my bank debit card for AUD 1,286.03, processed as a... retail purchase dated 22/04/2026 and paid on 23/04/2026. The transaction description on my bank statement states that it is a Booking.com transaction for “flights on Booking.com s
I experienced a serious security issue and financial loss related to my reservation in Florence at Andre Majestic View m...ade through Booking.com. I received a message through the Booking.com app that appeared to be sent by the hotel. The message stated that my card could not be verified through a sta
I made a reservation through Booking.com for Sutus Court 3 for the date of June 5, 2026. During the booking process, it ...was clearly stated that I would receive a free taxi transfer from Bangkok Suvarnabhumi Airport (BKK) to the hotel. However, the hotel is now insisting that I pay 1,500 baht for thi
I made an airport transfer booking through Booking.com, from Hotel Edison to JFK Airport on 06/03/26, under reservation ...number 399103463. On the day, the transport never turned up at all, which meant I had to urgently arrange my own alternative transfer to the airport. This last‑minute situation cos
My name is Sara T***. I booked a room through Booking.com at Motel 6 locate...d at 1720 S Priest Dr, Tempe, AZ, with a check‑in date of April 1st for a t
I made a car rental reservation through Booking.com for an economy-class vehicle to be picked up in Tucson, Arizona, on ...March 19. During the booking process, a total price of 180 USD was shown to me, and this amount was charged to my card. When I arrived at the rental office to pick up the car, they
Today I received an email from Booking.com that referred to two numbers and contained warnings about suspicious activity.... These bookings are not mine, I did not make any reservations, and I am worried that I might be charged even though I have no account with Booking.com. In the email I only see the
I am a Booking.com customer from the UK, and I am writing regarding reservation number 6864627421 and the recent “securi...ty breach” you emailed me about on 12 April. The message has caused serious concern because I have not received any clear, concrete information about what exactly has been accessed
I purchased Etihad Airways flight tickets through Booking.com/Gotogate in November 2025 for travel from Manchester to To...kyo via Abu Dhabi, with departure on 2 April 2026 and return on 15 April 2026. Due to the Middle East conflict, I was informed that I was allowed to cancel these tickets with a ful
I have been using Booking.com and last week, while trying to make a reservation, I discovered that my account had been b...locked. When I attempt to complete a booking, I receive a message asking me to contact customer service, and I am unable to proceed with my reservation. When I contacted your custo
I made a reservation through Booking.com for “Cozy Studio Netflix Self Check-in Cyberjaya 3” for 10 April to 11 April, w...ith booking number 5819882818. I completed the payment via Booking.com in the amount of RM108.70. However, I faced a serious problem with the host and I believe I have been scammed
I made a hotel reservation on Booking.com for the Hilton Hotel in New York, USA, with a check-in date of 18 April. When ...I arrived at the hotel, my reservation could not be found in their system, even though I had booked through Booking.com. In addition to the reservation not appearing, the hotel sta
I made a reservation at the Days Inn on Wattsburg Road in Erie, Pennsylvania, with an original check-in date of April 3.... When I arrived, I found the place to be horribly dirty and completely unacceptable to stay in. Because of these filthy conditions, I did not want to stay and expected that my room
I booked an Etihad Airways flight through Booking.com from London Heathrow to Cochin for 01/04/2026, under the booking r...eference 8HJEJK, while residing in the United Kingdom. Due to the current war crisis in the Middle East, I decided not to travel for safety reasons and contacted Etihad Airways dir
I made an apartment reservation through Booking.com at a property called “Sur la main” in Montreal for a stay on April 2..., 2026. Despite having fully paid for the apartment, my travel companion and I were never able to access the building because the entry codes provided for the main door did not wor
I stayed at Extended Stay America Suites – Fort Worth – City View from 01/04/2026 to 01/09/2026 and have been dealing wi...th an unresolved double charge for almost three months. For the stay, an amount of $375.83 was charged twice, once by Booking.com and once by Extended Stay America, and both charge
