I made a reservation through Booking.com for a property in Mulhouse, France on December 27, and I canceled the reservation on the same day, December 27. I paid a total of €205 by credit card.
After canceling the reservation, the system shows that the refund request has been received, but the refund has still not been credited to my account. For a long time, the app has continued to display the message “refund request received,” yet there has been no movement or update on the payment side. I also cannot find a phone number to reach Booking.com customer service, so I am unable to properly follow up on the process.
I am requesting that the €205 payment be refunded to my credit card as soon as possible, in accordance with the cancellation policy, and that the refund process be clearly explained to me.
I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...
On October 1, 2025, I canceled my reservation for White Wolf House Hotel, which I had booked through Booking.com. I had paid a total of €85, and according to the booking conditions, I was eligible for a full refund since I canceled within the allowed timeframe. After completing the cancellation, I ...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I made a reservation via Booking.com for a stay at the Cumberland Hotel London in London for October 9–12, 2025 (PIN code: 393092, Confirmation Number: 17620157047995689974). However, due to a misunderstanding of the hotel policy, my reservation was cancelled on October 9. The hotel management said ...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
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