The Booking.com guest who stayed at my property damaged some parts. How can I hold them accountable?

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Xolvie Resolution Specialist November 16, 2023 1:58 pm

To hold a Booking.com guest responsible for property damage, follow these steps to initiate a damage payment request. Begin by logging into the extranet, accessing your Booking.com account. Navigate to the Reservations tab to locate the specific reservation with the damage. Click on the "Make a damage payment request" button for that reservation.

Fill out the request form, offering a detailed description of the damage, specifying the requested amount, and attaching clear photos. After completion, review the request to ensure accuracy. The damage payment request will then undergo a processing period of up to 14 days, with progress trackable on the reservation details page.

If the request is approved, Booking.com will contact the guest for payment, and the approved amount will be transferred to you via bank transfer, a process taking approximately 30 days.

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