I made a booking through Booking.com for an apartment in Jomtien, Pattaya, Thailand, from 29 December to 31 December. I booked it on the same day I was travelling and paid the full amount of 1,980 Thai baht by card. When I arrived at the property after a four‑hour drive, I called the phone number provided in my Booking.com confirmation email and was told that the room had been blocked and was not available, even though my booking had been confirmed and fully paid. No alternative accommodation or on-the-spot support was offered by either the property or Booking.com. I was left to sort everything out myself and had to spend additional time and effort driving around to look for another place to stay at the last minute. After this, I contacted Booking.com customer service. They informed me that they had tried to contact the apartment owner, but since the owner did not respond, they claimed they could not refund my money. I find this completely unacceptable, as my contract and payment were made through Booking.com, and I held a valid confirmation for accommodation that I was then denied. I request a full refund of the 1,980 Thai baht I paid, a clear apology for the inconvenience and mishandling of the situation, and additional compensation for the wasted time and stress caused, including the unnecessary driving around to find alternative accommodation after a four-hour journey.
During my stay between December 30 and January 4 at Base Pattaya in Pattaya, Thailand, which I booked through Booking.com, the same room was charged to my card three times within three-minute intervals. While the normal accommodation cost should have been approximately $828 USD, a total charge of ab...
Between October 16–26, 2025, I booked a hotel in Nakhon Ratchasima, Thailand (address: nakhonrada810 หู่ 2 ต. สุ, 30000) through Booking.com and paid ₺6,500 via credit card (Reservation No: 6727338406376411566). When I arrived at the hotel, the room I had prepaid for was unavailable, and I was give...
I made a hotel reservation on Booking.com two months in advance for my trip to Koh Phangan, Thailand. Despite my careful planning, in 2023, my hotel was cancelled on the day of arrival without my consent, forcing me to spend the entire day searching for alternative accommodations. Now in 2025, Janu...
For our trip to Kotor, Montenegro, from December 27-31, we booked a stay at Bonita Residence through Booking.com. Shockingly, just 30 minutes before our arrival on December 27, Bonita Residence canceled our reservation with excuses that were clearly untrue. Most likely, they overbooked and gave our ...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
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