Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

Brand/Service: Booking.com – Airport Taxi Transfer Reservation/Confirmation No.: 312028105 On November 8, 2025, I purchased an airport taxi transfer from Sharm El Sheikh Airport to the Pickalbatros Laguna Vista Hotel. On the Booking.com page, it clearly stated that the driver would wait at the meet...

On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...

On October 7, I made a reservation through Booking.com for Cabinn Apartments with reservation number 6832878004. However, I canceled the reservation the same day, and my cancellation request was accepted. I was told that the refund would be processed within 7–12 days, but this period has long passed...

I canceled my hotel reservation for Hostelle – Women Only Hostel, Barcelona on October 29 within the free cancellation period. However, even after 16 days, the 328.02 euros I paid have still not been refunded to my account. My reservation number is 6508877055. During this process, I contacted custo...

For my stay at Sonder by Marriott Bonvoy Downtown Towers Apartments, I made a reservation through Booking.com with check-in on November 15 and check-out on November 22, under reservation number 6832890146. I paid $2,455 in a single credit card transaction. The reservation was fully refundable. On N...

On September 25, I made a reservation through Booking.com for a stay at Historic Boutique Hotel Cattaro in Montenegro for December 12–14 (Reservation No: 5752****34). I prepaid for the booking with my credit card, totaling $332. However, due to Montenegro’s newly imposed ban on visa-free entry and ...

We arrived at Stuttgart Airport in Germany using the Booking app. They charged me a payment one day earlier from my card. At the location they asked for an additional €500 fee, which we accepted. Afterwards they said they would also charge an extra $707 as a security deposit. The rental agency on-si...

I made a reservation via Booking.com for a stay at the Cumberland Hotel London in London for October 9–12, 2025 (PIN code: 393092, Confirmation Number: 17620157047995689974). However, due to a misunderstanding of the hotel policy, my reservation was cancelled on October 9. The hotel management said ...

On November 2, 2025, I rented a car through Booking.com at Split Airport — a Skoda Kodiaq (Reservation No. 657494796). Because my Istanbul→Split flight was delayed, I was supposed to arrive at 9:30 PM but only reached the airport at 12:30 AM. I notified both Booking.com and the rental company Payles...

Between November 8–13, 2025, we made a reservation through Booking.com at the Gufo Apart Hotel in Budva, Montenegro for three rooms (for three families). The portion of the payment for our family alone was $597. Our booking confirmation number is 6313058956. Shortly before our holiday, due to safet...

For my reservation at the Ibiş Budget Madrid Centro Lavapiés Hotel, scheduled for November 10–13, 2025, I used my free cancellation right and canceled the booking (Reservation No. 5639****61) on November 3. Even though the cancellation policy clearly stated “free cancellation,” Booking.com emailed m...

On August 28, I made a reservation through Booking.com to stay for four days at the Holiday Inn Express Edinburgh City West by IHG. I canceled this reservation using the free-cancellation option and received an email confirming that the cancellation was approved. However, the refund has still not be...

On October 16, 2025, I attempted to make a reservation for two rooms for four guests at the Lighthouse Hotel in Alexandroupoli (Dedeağaç) through Booking.com. During the booking process, an error occurred, and the reservation did not go through. Shortly afterward, I received an email from Booking.co...

I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...

On October 1, 2025, I canceled my reservation for White Wolf House Hotel, which I had booked through Booking.com. I had paid a total of €85, and according to the booking conditions, I was eligible for a full refund since I canceled within the allowed timeframe. After completing the cancellation, I ...

I booked a stay at the Grey & White Hotel in Rome through Booking.com for March 11–14, 2025. During my stay, there was no heating in the room, and we were freezing throughout the night. No one offered any help, and Booking.com’s customer service was unavailable after hours. The host also never respo...

Between July 31 and August 2, 2024, I tried to make a reservation at Marianna’s Rooms in Skala Eresou through Booking.com. During the process, I received an error message saying “Reservation not completed,” so I assumed that the booking had failed. When I tried again, the hotel appeared fully booked...

I made a hotel reservation through Booking.com at Hotel France Eiffel in Paris for October 7–10, 2025. Unfortunately, due to the passing of my father-in-law, I had to cancel my booking on October 1, well before the free cancellation deadline. Despite this, as of October 11, my refund of €663.30 has ...

On October 1, 2025, I made a Booking.com reservation for Hotel Jazz Barcelona for February 9–13, 2026, including one double room with breakfast for two people. The listing clearly stated “Pay at the property” and “Free cancellation until February 6.” However, immediately after completing the reserv...

On September 5–6, 2025, I stayed at Rho Hotel Amsterdam, booking two rooms through Booking.com. Upon check-in, the hotel placed a $331 authorization hold on my credit card for both rooms and informed me that the amount would be released after check-out. However, it has now been nearly 30 days since ...

On September 30, 2025, I made a car rental booking through Booking.com with Europcar at Arlanda Airport, Sweden, under reservation number 630084814. However, at the time of pickup, I was unexpectedly informed that a €1,000 deposit was required. Since I was unable to pay such a high deposit, I had to...

On September 9, 2025, I made a reservation through Booking.com at a property called Breathe Easy Living in Kos Island, for a total of ₺3,600, paid via my bank card. However, I canceled my reservation the next day, on September 10, 2025. The booking was eligible for a refund, and my Booking.com accou...

On June 15, 2025, I made a reservation through Booking.com for Hostal Fernando in Barcelona (confirmation number: 51631607**) for a stay between October 1–5, 2025. I paid a total of €539 using my credit card. However, I realized the next day that my visa would not be valid for those dates, so I imme...

I booked a stay at Pinolia Rooms in Chios Island through Booking.com for August 25–31, 2025, but I canceled my reservation last month. After the cancellation, I received an email stating that my payment of €541.50 would be refunded within 7–12 business days. However, even though this period has long...