Despite receiving a voucher from Booking.com, I noticed that the credited amount was not reflected when making my booking. How can I ensure the voucher is properly applied?

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Xolvie
Xolvie Resolution Specialist November 16, 2023 1:58 pm

Follow these steps to make sure that your Booking.com voucher is applied correctly:

- Read the voucher's terms and conditions to make sure it is still valid and can be used for your reservation. This includes checking to see if it applies to the type of accommodation, the dates of your stay, and the minimum amount you must book.

- Enter Voucher Code Correctly: When you're making a reservation, make sure you enter the voucher code correctly. The correct code can be found in the email from Booking.com.

- Check Booking Eligibility: Make sure that your reservation meets the requirements for redeeming the voucher. Some reservations, like those that are non-refundable or that have Genius discounts, may not be eligible.

- Contact Customer Support: If the voucher still won't work after you've done all of the steps above, contact Booking.com's customer service for help.

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Increase the likelihood of your Booking.com voucher being correctly applied to your reservation by exploring alternative solutions. Consider making the reservation on a different device or phone to rule out technical issues. Clearing cookies and cache in your browser can help refresh the system.

Ensure that you are logged into your Booking.com account during the booking process. Additionally, experiment with various payment methods to find one that seamlessly processes the voucher. By trying these different approaches, you can enhance the chances of successfully applying your Booking.com voucher to your reservation.

If you appreciate these tips, feel free to share your thoughts in the comments.

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