I made a cancelable reservation through Booking.com for a property called Juna’s Guest House, with reservation number 6112347868. I canceled the reservation through Booking.com on December 18, before the free-cancellation deadline. Despite this, a charge of €97 was withdrawn from my bank account.
I was told that the charged amount would be refunded to me within 7–12 days, but as of January 12, no refund has been credited to my account. The process started on December 18, and despite the significant amount of time that has passed, it has still not been resolved. I also opened a dispute/chargeback request through my bank regarding this transaction, but I have not received a clear or satisfactory response from Booking.com’s finance department and feel that the issue is being delayed.
Even though I fully complied with the cancellation policy, I am now experiencing financial inconvenience because my refund has still not been processed. I request that the €97 payment for this canceled reservation be refunded to me in full as soon as possible, and that I be provided with a clear explanation of the delay and the handling of this issue.
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
I made a reservation through Booking.com for a property in Mulhouse, France on December 27, and I canceled the reservation on the same day, December 27. I paid a total of €205 by credit card. After canceling the reservation, the system shows that the refund request has been received, but the refund...
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