I've been charged for rim damage by Booking.com, despite having comprehensive insurance. What should be my next course of action?

On November 9, 2025, we rented a car through Booking from the Avis Dubai office and paid a €108 full insurance fee to Booking during the reservation process. However, when we went to pick up the car, we were told that Booking had not transferred the insurance payment to Avis, and we were forced to p...

Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official r...

Between September 8 and September 11, 2025, I rented a Skoda Kamiq through Booking.com from Enterprise Macedonia, picking up and returning the vehicle at Skopje Airport. I returned the car in perfect condition, and at drop-off, the staff confirmed that there were no issues and that my deposit would ...

I rented a car through Booking.com from Enterprise at Sarajevo Airport (reservation number: 740270282). Although I chose this rental believing that minor damages were covered by insurance, €530 was charged to my credit card for a very small dent on the car door. When I returned the vehicle, I was to...

I rented a car in Bulgaria through Booking and paid a deposit of $600. I was informed that the deposit would be refunded within two weeks, but it was not returned. Since this was under Booking’s guarantee, I contacted Booking. I was then told that the deposit would be refunded within 28 days. I wait...

I rented a car in Bulgaria through Booking.com and paid a $600 deposit. I was told that the money would be refunded within 2 weeks, but it never was. Since the rental was under Booking’s guarantee, I contacted Booking.com. They told me I would receive my deposit within 28 days. I waited, but even af...

Through Booking, I rented a Seat Ateca from Avis in Germany with a full insurance package. The reservation was from August 11, 2025, in Nuremberg (pickup) to August 16, 2025, at Cologne Airport (drop-off). However, when I went to collect the car, I was told the Seat Ateca was not available and was f...

We had a short trip to Germany which started from Dusseldorf and ended in Berlin. In order to travel easily, we rented a car from Enterprise on Booking website. When we arrived at Dusseldorf Airport to receieve our car, the person on duty refused to find the appropriate car in the category which we ...

I rented a car through Booking.com from Enterprise at Munich Airport. During the rental process, €250 was taken from my credit card as a deposit, and I was informed that the amount was only blocked and would be refunded after the vehicle was returned. I returned the car on July 2 without any issues....

I would like to express my deep disappointment following my stay at Naz City Hotel in Istanbul. On July 19th, 2025, we entrusted our vehicle to the hotel’s valet service, as advertised in the listed amenities. When the car was returned to us, we immediately noticed a fresh scratch on the front, alon...

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I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car. To my surprise, the Sixt representative told me that the full protection I...

In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been ...

On June 4, 2025, I rented a car through Booking.com from Budget Rent a Car at Dubai International Airport. At the time of pickup, 2,550 AED was charged to my credit card as a deposit, and I was clearly told it would be refunded within two weeks after returning the vehicle. I returned the car in pro...

With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...

With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...

My family and I traveled to Sarajevo on July 3, 2025, and I booked a fully covered rental car through Booking.com. When I went to pick up the car, the local rental company demanded a 1,800€ deposit on my credit card. Although my card had sufficient limit and I authorized the hold, the company repeat...

Between May 25–27, I rented a car in Sarajevo via Booking.com. When picking up the vehicle, I initially opted for the package without insurance and a €1600 deposit. However, due to insufficient credit card limit, I was told I must instead purchase an insurance package for €120 and leave a €200 depos...

I rented a car through Booking.com in Sarajevo from May 25 to May 27. When I went to pick up the car, I was told that my credit card limit wasn’t sufficient, so I was required to purchase a package that included €120 insurance and a €200 deposit. I agreed and took the car. At the end of the trip, I...

On April 25, 2025, a charge was made to my credit card through BKG*Hotel at Booking.com without my knowledge or approval. I did not authorize this transaction, and I am demanding a full refund for the amount taken. What concerns me even more is that this transaction went through without any mobile ...

On April 6, 2025, I rented a car in North Macedonia through Booking.com and paid the rental fee plus an additional €38.27 (₺ equivalent) for full protection coverage. The next day, when I arrived at the rental office to pick up the car, the Rent A Car agent told me they couldn’t see any record of th...

While traveling abroad, I booked a rental car through Booking.com with reference number 768138361. Unfortunately, I could not pick up the car because I did not have my driver’s license with me—my wallet had been stolen the day before. The rental company’s representative assured me that my booking w...

I rented a Fiat Panda from Recardgo in Bergamo, Italy, through Booking.com. At the time of rental, I was informed that damages up to €1,200 would be covered and that I could purchase additional insurance for anything beyond that. I returned the car without any accident, but a small crack appeared o...

I rented two cars in Cluj, Romania, through Booking.com from January 11 to January 18, 2025. I returned both vehicles without any issues, yet my $1000 deposit (500x2) has not been refunded. It has been weeks, and despite trying every possible contact method, I have received no response. There is no ...

After an 8-day stay at a property in Los Angeles booked through Booking.com, I was shocked to find a $120 charge on my credit card for allegedly damaging a chair. This accusation is baseless, as I left the property in the same condition it was provided. I strongly believe this is a misleading and u...