Today, on January 13, 2026, I made a reservation through Booking for three people, three rooms, and one night at Hotel Majestic Rabat Centre located in Rabat, Morocco. During the payment process, $392 USD was charged from my bank account; however, I never received a reservation confirmation email, nor was I given any reservation number.
When I contacted the hotel directly, they told me that no such reservation appears in their system and that there is no booking under my name. Despite this, the payment has already been charged from my bank account and still appears as deducted. In other words, there is neither a confirmed reservation nor a refunded payment.
Even though I paid $392 USD, I have neither a reservation nor my money. Simply put, I cannot get an answer to the question, “Where is my money?” I request that the amount I paid be refunded to me immediately and in full, or that my reservation be confirmed right away under the same conditions.
I made a reservation through Booking to stay at the Ibis Hotel in Marrakech for the dates January 14–15, 2026. Even though a payment of $154 USD was successfully charged to my credit card, this transaction did not appear as a reservation in the Booking system. Because no reservation record was creat...
On Friday, December 26, I made a hotel reservation for Egypt through Booking.com with a total payment of $337.40 USD, and I canceled the reservation on the same day. During the cancellation process, I was informed that the refund would be processed within 7–12 days. As of today, even though approxi...
On March 23, 2025, I made a reservation through Booking.com for David Residence in Phuket. The payment of 3000₺ was immediately withdrawn from my account, but I never received a confirmation email, reservation code, or any booking details. I assumed the reservation had gone through because the payme...
On October 1, 2025, I made a Booking.com reservation for Hotel Jazz Barcelona for February 9–13, 2026, including one double room with breakfast for two people. The listing clearly stated “Pay at the property” and “Free cancellation until February 6.” However, immediately after completing the reserv...
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