Through Booking.com, I made a prepaid, non-refundable reservation at Ergife Palace Hotel under the name S y*** for the dates November 25–30, 2025, in order to attend a conference in Rome. My reservation number is 6925486660. However, on November 21, 2025, I was involved in a traffic accident, was i...
Through Booking.com, we made reservations to stay at Numa Rome Linea and Madison Hotel in Rome, Italy, for the dates December 11–14, 2025. We paid €2,082 for Numa Rome Linea and $314 for Madison Hotel, and unfortunately both reservations were marked as non-refundable. After learning about the exper...
I made a reservation through the Booking.com app for Naama Blue Hotel for the dates March 21–26, 2026, with confirmation number 6477986824, and I completed the payment through Booking.com at the time of booking. I only want to change the reservation dates, but whenever I try to do so through the app...
I rented a car through Booking.com from the Avis office at Casablanca International Airport (Casablanca Foreign Terminal) for the dates October 27 – November 2. At vehicle pick-up, a deposit of 30,000,000 MAD was charged to my credit card, and I was explicitly told that this amount would be refunded...
I made a reservation through Booking.com for a property called Green House in Tokyo for the dates July 22 – September 4, using the “traveling with children” filter. However, despite selecting the child-friendly option during the search, due to a system error, the host later requested an additional f...
I made a reservation through Booking.com for an apartment in Vienna for the dates December 6–9, 2025 and paid $1,104 with my card at the time of booking. Although my reservation appeared as “non-refundable” in the system, the property sent me a message through the app saying, “Please cancel your res...
I made a reservation through the Booking.com app for a stay at Hotel Le M covering the dates September 13–16, 2025. I canceled this reservation using my free cancellation right. However, one day after the cancellation, on September 6, 2025, a charge of $430.53 USD was made to my TEB Bank credit card...
I booked two hotel stays in Doha through Booking.com as business trips, clearly indicating during the reservation process that I was travelling for work and paying with a business card. For legal reasons and my company’s accounting and audits, I am required to receive a proper business invoice that ...
I made a reservation through Booking.com at Sonder by Marriott Bonvoy JBR The Walk Apartments, with check-in on March 14, 2026, and check-out on March 21, 2026, under a booking that allowed free cancellation up until the stay date. My reservation confirmation number is 5742****16. Despite this, the ...
I had made a reservation via Booking.com at Jaisalmer Marriott in the name of Disha P*** for 8–10 December, under reservation number 6376952652. We did not cancel this booking ourselves, but when I checked the “Manage Booking” section on 1 December, I saw that the room appeared as cancelled. Since w...
Booking.com claims to offer price matching. I found the same hotel at a lower price on another website and sent them both the link and screenshots as proof. Not only did they fail to apply the price match, they did not follow up on the issue at all. Even though I clearly wrote that I was requesting ...
On September 2, 2025, I made a reservation through Booking.com for Thassos Aegean Villas with reservation number 6586386008. Even though I canceled the reservation within just a few minutes, and the system shows it as canceled, no refund has been issued to me. I made the payment using my Enpara deb...
I made a reservation through Booking.com for the Nice Excelsior Centre Ville by Happyculture hotel in Nice, France for the dates December 28–January 2, and as soon as the payment was charged to my card, the system displayed a message saying my reservation had been canceled, and I was unable to use t...
I made a free-cancellation reservation through Booking.com at Infinity Inn Hotel Bangalore under the name Pawan K***, using the email address pk3111**...
On 04.11.2025, I arrived at Cologne Airport with a Booking.com reservation (no: 633443326) for a Volvo XC60 SUV for 6 days through Enterprise Rent-A-Car. Our flight landed at 10:50, and after passport control we reached the car rental desk at around 11:30. Despite arriving on the same day and meetin...
I made a reservation through Booking.com at Sonder by Marriott Bonvoy Battery Park Apartments Financial District, with check-in on February 4, 2026, and check-out on February 11, 2026, under a booking that allowed free cancellation until January 26, 2026. My reservation confirmation number is 683877...
This is the worst customer satisfaction and service I have ever experienced from Booking.com. They charged a higher amount to my credit card than what was shown, and even though the situation is completely clear, they refused to make a cancellation or adjustment. They even hung up on me several time...
Between November 14–18, 2025, my family and I booked a stay at Dreams Beach Resort Sharm El Sheikh through Booking.com: two rooms for 2 people each (4 people total), at 15,000 TL per room (a total of 30,000 TL) paid by credit card. When we arrived, we were told that one room was only for 2 people an...
Between September 14–18, 2025, I booked a stay for my family at the property named Propriete No8 – Relax, close to train station & university in Iaşi, Romania through Booking.com with reservation number 4756223771. When I arrived, the host informed me that the house was no longer suitable and that t...
I made a reservation through Booking.com to stay at Triple a @ Trendy Psiri – Art & Nightlife in Athens between October 23–25. However, even though I only made one reservation, my credit card was charged twice. Each charge was 159.80 euros, and both transactions were made on October 23. I contacted...
Brand/Service: Booking.com – Airport Taxi Transfer Reservation/Confirmation No.: 312028105 On November 8, 2025, I purchased an airport taxi transfer from Sharm El Sheikh Airport to the Pickalbatros Laguna Vista Hotel. On the Booking.com page, it clearly stated that the driver would wait at the meet...
On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...
On October 7, I made a reservation through Booking.com for Cabinn Apartments with reservation number 6832878004. However, I canceled the reservation the same day, and my cancellation request was accepted. I was told that the refund would be processed within 7–12 days, but this period has long passed...
I canceled my hotel reservation for Hostelle – Women Only Hostel, Barcelona on October 29 within the free cancellation period. However, even after 16 days, the 328.02 euros I paid have still not been refunded to my account. My reservation number is 6508877055. During this process, I contacted custo...
Booking.com is an online travel firm that allows users to reserve lodgings and activities in destinations all over the world. The firm has expanded from its 1996 Amsterdam beginnings to become one of the world's leading online travel agencies. Accommodations, transportation, and activities like excursions and experiences are just some of the many options available with Booking.com. The website facilitates the search for and Booking.com of suitable travel arrangements by letting users browse and compare available choices according to their individual tastes and financial constraints. Booking.com has a significant international footprint, with operations in several countries across Europe, the Americas, and Asia. Major cities like Paris, New York, and Tokyo, as well as beach resorts, ski resorts, and other famous holiday places, are among the most sought-after destinations on the site.