I made a prepaid reservation through Booking.com for Hotel Panorama Ski for the dates January 19, 2026 – January 22, 2026. I canceled this reservation on January 2, 2026, fully in accordance with the cancellation conditions stated on the website. My reservation details are Confirmation Code: 6596074144 and PIN Code: 8158, and the amount I am waiting to be refunded is 1050 BGN. Despite canceling within the allowed time frame and according to the rules, my refund has still not been processed, even though a long time has passed.
I relied on the refund time stated in the cancellation policy and expected the amount to be returned to my account within that period. However, the process has not progressed as described. We canceled this booking because we decided to stay at a different property, and I honestly regret choosing a prepaid reservation because of the situation I am now facing.
Additionally, seeing that many other users report similar issues and that Booking.com does not respond to those complaints has seriously damaged my trust in the brand. From a platform that claims to value customer satisfaction, I would at least expect a transparent explanation of the process and clear information about why the refund is delayed.
I request that this issue be resolved, that my refund of 1050 BGN be issued as soon as possible, and that the reason for the delay be clearly explained to me.
I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...
I made a reservation for a hotel in Malta through Booking.com (confirmation number 4850415451). Due to changes in my plans, I canceled the reservation on November 25, 2024. While the platform shows the reservation as canceled, the refund has still not been processed back to my credit card. I truste...
On June 8, 2025, I made a reservation through Booking.com (reservation number 6319033212) for a stay at Hotel Residence Spalena between July 29 and July 31, 2025. I paid $233.98 in advance with my credit card. However, the hotel later canceled my reservation, claiming that renovations would take pla...
I booked a hotel through Booking.com and canceled the reservation on the same day. I was initially told that the refund process was in progress, but later received a notice that the refund was canceled. The reservation details are as follows: Reservation number: 4970101703 Pin code: 6553 Date: Octo...
I booked a hotel in Venice through Booking.com, choosing a prepaid option with free cancellation, trusting the platform’s reputation. I canceled the reservation well before the allowed cancellation deadline, but it’s been over 2.5 months, and I still haven’t received my refund. Worse yet, neither t...
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