On December 14, 2025, I made a reservation through Booking.com for a property called Porto Sharm, with confirmation number 6728708374, and paid $41 to Booking for this reservation. When I arrived at the hotel at my reservation time, the receptionist told me there was a water outage in the room and said I needed to cancel my Booking.com reservation. They claimed they would arrange a room themselves and charge me again separately.
After I insisted, they arranged a different room and collected $66 in cash from me, but they did not provide any receipt or proof of payment. The property was extremely disorganized and unprofessional, with what seemed like a doorman handling transactions rather than proper hotel staff. They told me that the $41 I paid through Booking.com was not their concern and that I needed to contact Booking.com directly for a refund.
Despite contacting Booking.com customer service for nearly a month, I have not received any response, and I am unable to reach a Turkish-language support phone line. During this process, neither the hotel nor Booking.com has taken responsibility. My request to Booking.com is the refund of the $41 charged to my credit card for a service I was never able to use.
Months ago, I booked Meraki Resort Hotel in Sharm El Sheikh through Booking.com for August 18–23. I completed the payment by credit card, and my reservation was confirmed. Both my bank statement and Booking.com’s confirmation email clearly showed that the payment had been received. But when I arriv...
I signed up for an account on Booking.com and went ahead to book a hotel in Sharm El Sheikh. I made the payment using my credit card. Just three days before our trip, Booking.com suddenly closed my account and canceled my reservation without any explanation whatsoever. After multiple attempts, I was...
I booked a stay at 54 Queens Gate Hotel through Booking.com (confirmation number: 5703.182.79) and paid a total of ₺34,518 for the reservation. However, at checkout, my credit card was charged an additional £28.69. No explanation was provided for this fee, other than being told it was “standard.” Th...
I made a reservation through Booking.com on July 12, 2024, for a hotel in Sharm El Sheikh, Egypt, with confirmation code 49523683556. I received a message the next day stating that I needed to load my card for a one-night advance payment. After adding funds to my card, I completed the payment, resul...
On October 29, 2025, I made a one-night reservation through Booking.com at a property called “a Room in a Shared Apartment in New Cairo, Al-Rehab” (Reservation No: 5940480110). The property is located in the New Cairo area at ****. I paid $28.04 by credit card. After the reservation, I sent a messag...
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