I have received an inferior room from Booking.com instead of the accommodation I booked. What is the best way to proceed?

On 04.11.2025, I arrived at Cologne Airport with a Booking.com reservation (no: 633443326) for a Volvo XC60 SUV for 6 days through Enterprise Rent-A-Car. Our flight landed at 10:50, and after passport control we reached the car rental desk at around 11:30. Despite arriving on the same day and meetin...

Between November 14–18, 2025, my family and I booked a stay at Dreams Beach Resort Sharm El Sheikh through Booking.com: two rooms for 2 people each (4 people total), at 15,000 TL per room (a total of 30,000 TL) paid by credit card. When we arrived, we were told that one room was only for 2 people an...

Between September 14–18, 2025, I booked a stay for my family at the property named Propriete No8 – Relax, close to train station & university in Iaşi, Romania through Booking.com with reservation number 4756223771. When I arrived, the host informed me that the house was no longer suitable and that t...

On November 7, I booked a city-view King room at the Capitel Rama 4 Hotel through Booking.com and paid a total of $337. However, when I checked in, I was given a room with a view of fields, construction, and garbage instead of the promised city view. In addition, the balcony was blocked off with rop...

For my hotel reservations at Masfalhi View Inn (Maldives) and The Only One Apartments (Serbia), the amenities listed on Booking.com—such as an ocean view and access to electrical charging—were not available at the properties. I made advance payments for both reservations, trusting the information pr...

Between October 16–26, 2025, I booked a hotel in Nakhon Ratchasima, Thailand (address: nakhonrada810 หู่ 2 ต. สุ, 30000) through Booking.com and paid ₺6,500 via credit card (Reservation No: 6727338406376411566). When I arrived at the hotel, the room I had prepaid for was unavailable, and I was give...

I had a confirmed Booking.com reservation at “Lo Studio nel Borgo” for October 19–23, 2025 (Reservation No: 5319****85, PIN: 8658). However, just as my check-in date was approaching, the hotel canceled my booking without providing any valid reason. The only explanation given was “inventory maintenan...

On July 31, 2025, I booked a 10-day car rental in Antalya through Economy Booking, selecting a Fiat Egea. During the reservation process, half of the €160 rental fee was charged to my credit card. When I arrived at the airport to pick up the car from the Rentmotors office, I was told that the Fiat E...

I booked a Superior Room at Seven Hills Palace Istanbul through Booking.com from 17/09/2025 to 22/09/2025. The room was in a building without a lift, and my wife could not climb so many stairs to reach it. We were then given a ground-floor room with no view, no sky, just like a prison cell. In Antal...

I booked a stay at Bonsai Studios & Apartments, Nilie Hospitality MGMT in Thessaloniki, Greece, for June 27–28, 2024 through Booking.com. However, when I arrived at the property, I found the room in extremely poor condition — it smelled strongly of cigarette smoke, the air conditioner was not workin...

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On September 1–2, 2025, I booked a stay at Safestay Bratislava Presidential Palace Hotel through Booking.com (Confirmation No: 65863*). Despite being clearly a male guest, I was allowed to book and pay for a women-only dorm room without any warning or restrictions on the website. After a long journ...

On August 24–25, 2025, I booked a hotel in Kawaguchiko, Japan through Booking.com, paying extra for a room specifically advertised with both mountain (Fuji) and lake views. When I arrived, I was told that there was only one such room in the entire hotel, and it had already been given to someone else...

Between August 28 and September 2, 2025, I booked a stay at Loyal City Hotel Bursa (Kırcaali, Celal Bayar Cd. No:191, 16220 Osmangazi/Bursa) through Booking.com under reservation number 509598*. I paid a total of €328.55 via PayPal. Unfortunately, my experience at this hotel was extremely disappoint...

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On August 18, 2025, I booked a 4-night stay at Candy Cafe Apartments in London through Booking.com. I paid £684 by credit card. However, when I checked in, the room was nothing like the description on the website. It was extremely dirty, smelled terrible, and felt unsafe. Worst of all, the door had ...

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On August 21, 2025, I made a reservation through Booking.com at Aellia Hotel and Suites, Leros for a room with breakfast included. During the booking, I paid €201 in advance. However, upon arrival at the hotel, we were refused entry at the door and told we would need to pay an additional €180. This ...

Between August 18, 2025, and August 22, 2025, I had an international reservation at Hotel Potos through Booking.com (Confirmation No: 6317950028). My reservation was confirmed on August 17, 2025, at 22:08, but the following morning, on August 18, I received emails from the hotel at 08:46 and from Bo...

From August 10 to August 13, 2024, I stayed at Queen Street Boutique Suites, located at 6A Queen Street, Edinburgh, EH2 1JE, United Kingdom. From the moment I entered the room, I noticed multiple serious issues: the air conditioning did not work, the toilet was broken, and the pillows and duvets wer...

From July 13 to 20, 2025, my family and I stayed at Asia Beach Resort and SPA Hotel in Alanya, a booking I made and fully paid for in advance through Booking.com. Upon arrival, we were not given the room type we had reserved. Instead, the hotel offered a so-called “upgrade” for one night only and de...

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I booked a hotel in Vienna, Austria through Booking.com for a stay from August 5 to August 8. During the booking process, I selected a package that included an airport transfer service, which cost approximately ₺2.000 more than the standard rate. In total, I paid around ₺27.000 via credit card for t...

My brother recently booked a rental home in Montenegro through Booking.com, and the condition of the property upon arrival was absolutely unacceptable. The apartment was in complete disrepair—the couches were broken, the toilets had been torn from their base, the curtains were shredded, and the wall...

About the Hotel Purpur experience through Booking. My reviews on booking.com for the Purpur Hotel, where I stayed for two days, are shown in the screenshots below. I'm also attaching the response I intended to send as a result of this conversation. I request that the necessary actions be taken regar...

I booked and fully paid for a stay in Midilli via Booking.com for the dates May 17–19, 2025. When we arrived at the hotel at the official check-in time of 3:00 PM, we were told the room had already been given to another couple who had only made a reservation—but hadn’t paid yet. Despite the fact th...

I booked a hotel in Sharm El Sheikh via Booking.com, clearly selecting a meal-included option (at the very least, breakfast), and completed the full payment in advance. However, upon arrival at the hotel, I was told that my reservation only covers the room — no meals included. This was shocking and ...

I booked two rooms at Essenwood House in Durban, South Africa, for three nights through Booking.com. Upon arrival, I was shocked to find that the property looked nothing like the photos advertised on the website. From the main gate to the rooms, everything was filthy and unacceptable. Inside the ro...

I want to share the awful experience I had in July during a one-night stay in Vienna that I booked through Booking.com. I reserved a property listed as “Charming Stay at Märzstraße Apartment Close to Vienna Attractions MZ17a” and specifically chose it because it stated the entire apartment was priva...

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