I made a reservation through Booking.com for a property called Çita Hotel in Pattaya for the dates November 22, 2025 – December 2, 2025, under reservation number 5975877039, and I paid approximately $598 USD by credit card. However, I later realized that this hotel does not actually exist, and I understood that the reservation I made was fraudulent.
As soon as I became aware of the situation, I contacted Booking.com by email, but I have not received any response to my messages. I am experiencing serious harm due to the fact that a fake property was listed on the platform, allowed to accept reservations, and that I was then left without any communication or support afterward.
To resolve this issue, I am requesting that the full $598 USD paid for this reservation be refunded to my credit card, completely and without any deductions.
I booked a stay at Pinolia Rooms in Chios Island through Booking.com for August 25–31, 2025, but I canceled my reservation last month. After the cancellation, I received an email stating that my payment of €541.50 would be refunded within 7–12 business days. However, even though this period has long...
I made a reservation through Booking.com for One Bedroom near Floranca Park from January 6, 2025, to February 6, 2025. The total payment of ₺37,492.84 was charged to my credit card. However, the property canceled my reservation, and despite numerous follow-ups, neither the property nor Booking.com h...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On March 23, 2025, I made a reservation through Booking.com for David Residence in Phuket. The payment of 3000₺ was immediately withdrawn from my account, but I never received a confirmation email, reservation code, or any booking details. I assumed the reservation had gone through because the payme...
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