I can't reach Booking.com customer service. What other options do I have to get support?

On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...

On October 7, I made a reservation through Booking.com for Cabinn Apartments with reservation number 6832878004. However, I canceled the reservation the same day, and my cancellation request was accepted. I was told that the refund would be processed within 7–12 days, but this period has long passed...

I canceled my hotel reservation for Hostelle – Women Only Hostel, Barcelona on October 29 within the free cancellation period. However, even after 16 days, the 328.02 euros I paid have still not been refunded to my account. My reservation number is 6508877055. During this process, I contacted custo...

I haven’t received a confirmation email for the booking I made on either 31st October or 1st November 2025. The dates of the stay are from 13th April to 17th April 2026, and the booking is for Hebden Bridge Riverside Cottage. My name is Catherine M*** (cath.m***@hotmail.co.uk 07789550***). I have pa...

For my stay at Sonder by Marriott Bonvoy Downtown Towers Apartments, I made a reservation through Booking.com with check-in on November 15 and check-out on November 22, under reservation number 6832890146. I paid $2,455 in a single credit card transaction. The reservation was fully refundable. On N...

Between September 28 and October 1, 2025, I rented an apartment in Athens, and between October 1 and October 3, 2025, I rented another apartment in Thessaloniki through Booking.com. I made both payments directly through Booking.com ($160 for Athens and $196 for Thessaloniki). However, despite reques...

I booked a stay through Booking.com at Iva's Apartment for October 12–16. During my stay, I encountered threatening and disturbing behavior from the host, and I also discovered that there were mice inside the apartment. This situation caused me serious distress, and I had to complete my stay feeling...

On October 3, 2025, I paid for a hotel reservation through Booking.com (Reservation No: 5130****77) using PayPal. However, when I arrived to check in, the hotel informed me that they had not received any payment, and I was unable to stay there. On October 4, 2025, I initiated a refund request. When ...

On November 9, 2025, at around 7:00 PM, I received a WhatsApp message from the number +91 78456 47066 regarding my Booking.com reservation at Colmar Paul & Pia – Welcome Home Hotel. The person claimed to be a hotel representative. The message included all of my reservation details and asked me to co...

I made a New Year’s reservation through Booking.com for two accommodations in Pristina, Kosovo: “Urban Nest” and “Private Apartments”. Shortly after making my bookings, one of the properties told me that a window had been broken and they would be doing maintenance during those dates, and the other p...

I made a reservation on Booking.com for a property called Apartments Köln in Cologne, Germany, and I paid approximately €991 by credit card for booking number 6539020951. I was supposed to check in on November 8, 2025, at 3:00 PM, but the property staff told me that the previous guest had not checke...

On November 2nd, I tried to make a reservation through Booking.com to stay at the Prenses Sea Line Hotel in Boğazkent, Antalya, for the dates of November 8–14. However, because the hotel didn’t approve the booking, the process couldn’t be completed and no reservation was created. Despite this, a pay...

On November 9, 2025, I purchased a ticket through Booking.com for a Pegasus Airlines flight to Cologne, Germany. During the purchase, the ticket price appeared as €123. However, after the payment was processed, I saw that £148 was withdrawn from my account. I used a German bank card for the payment,...

For my hotel reservations at Masfalhi View Inn (Maldives) and The Only One Apartments (Serbia), the amenities listed on Booking.com—such as an ocean view and access to electrical charging—were not available at the properties. I made advance payments for both reservations, trusting the information pr...

For my reservation at the Ibiş Budget Madrid Centro Lavapiés Hotel, scheduled for November 10–13, 2025, I used my free cancellation right and canceled the booking (Reservation No. 5639****61) on November 3. Even though the cancellation policy clearly stated “free cancellation,” Booking.com emailed m...

On October 18, I booked a stay through Booking.com at “Comfortable Luxury Apartments Near The Colosseum – Rome”. When we arrived at the hotel, we discovered that the property no longer had an agreement with Booking.com and had not been removed from the system, which left us stranded on the street. B...

On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...

I can’t find the correct location of my hotel. Could you please send it to me as soon as possible? Booking.com contact number isn’t working. My confirmation number is 5065687651. How can I reach the property? It’s urgent—I need to have the location before 11 a.m. Thailand time because I must book a ...

My Booking.com account (email: g************@gmail.com**) was suddenly deactivated today with the message: “Account not active – This account has been disabled for security reasons.” I currently have an active, prepaid reservation in Baku from October 18–20, 2025, under Reservation No: 4319484233, ...

On October 3, 2025, at 2:30 a.m., I made a reservation for Belkon Hotel Antalya (Üçkum Tepesi, 07510 Belek, Turkey) through Booking.com, paying €48 (528 SEK) with my Swedish bank card. My reservation number is 6768268409. When I arrived at the hotel to check in, despite having a confirmed reservati...

I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...

Between September 26–29, 2025, I stayed at Victoria House by Aeria Apartments in a Two-Bedroom Apartment (Booking confirmation no. 5134****36, PIN 3081). During our stay, we experienced a serious heating problem, which especially affected my elderly father, who has a sensitive health condition. Des...

On October 1, 2025, I canceled my reservation for White Wolf House Hotel, which I had booked through Booking.com. I had paid a total of €85, and according to the booking conditions, I was eligible for a full refund since I canceled within the allowed timeframe. After completing the cancellation, I ...

I booked a stay at the Grey & White Hotel in Rome through Booking.com for March 11–14, 2025. During my stay, there was no heating in the room, and we were freezing throughout the night. No one offered any help, and Booking.com’s customer service was unavailable after hours. The host also never respo...

Between September 30 and October 3, 2025, I stayed at the Vincci Soho Hotel in Madrid, a reservation I made through Booking.com. When I arrived at the hotel, I discovered that the direct booking price at the hotel was €800 cheaper than the rate shown on Booking.com. I had trusted Booking.com’s “Best...