I can't reach Booking.com customer service. What other options do I have to get support?

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28 Comment472 Complaint
Xolvie Resolution Specialist16 Kasım 2023 10:58

If you have trouble getting in touch with Booking.com's customer service through their website or phone number, you can try these other ways:

- Call Booking.com’s customer service directly. You can reach their UK support at +44 20 3320 2609, available 24/7. For the US, the contact number is 1 888 850-3958. These lines may be more helpful if the website is unresponsive or if you prefer speaking with a representative.

- There are some sites providing customer service contact numbers for the US as +1 (866) 249-7058 and for the UK as +44 (204) 5243-974. However, we could not verify these numbers, so we recommend being cautious about them.

- Check out their social media pages. Booking.com interacts with customers on social media sites and often answers questions. You can try to get in touch with them by tweeting, directly messaging them on Facebook, or leaving a comment on one of their Instagram posts.

- Use their online chat feature. Booking.com lets you talk to customer service reps in real-time through an online chat feature. Go to Booking.com, click on the "Help" link, and then click on the "Chat" button to get to this feature.

- Get in touch with the property straight away. If there are problems with your reservation, you might want to call the property directly. They might be able to help you solve your problems without Booking.com getting involved. Most of the time, the property's contact information is in the confirmation email from Booking.com.

As another option, you can read the comments of people who have common problems with you and share your process at no cost.

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.

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28 Comment

I am annoyed that money was taken from my credit card, as I did not receive any confirmation for my booking at Port 56 and honestly thought it had not been booked. The host only messaged me on Friday with the booking details. We were marked as a no-show because, at the time, we thoroughly checked all our emails, including the spam folder. We have used Booking.com many times, and this has never happened before. I have the Booking.com app, which shows all my bookings in advance, so that is why I did not think the booking had been made. Unfortunately, I have lost my money, and I was wondering if you could refund me so I can pay that bill for Port 56, which I was unable to enjoy or receive any notice about staying there. Many thanks.
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I made a booking through Booking.com on September 20, 2026, for October 25, 2026. Unfortunately, when I arrived at the hotel to check in, I was told that my reservation was for a different date. I had already paid for the booking, and the hotel informed me that I needed to contact you by email to request a refund. Please review my case and provide me with an update on my refund request as soon as possible. Thank you.
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Please can someone help?
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How do I get in contact with you? Can you please send me a phone number?
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I booked a flight with Booking.com, but the only email I received says, “Your flight to London is confirmed - thanks for booking! You'll receive another email with all your flight details and check-in information.” My booking reference is ******, and tomorrow is my boarding day. Please help resolve this as soon as possible. Thank you.
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Good day, Please provide contact details where customers are able to submit complaints about properties that are using your platform and intervene or assist with reporting issues of certain properties on your platform that do not comply with the terms of tourism's requirements and regulations
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Hello This is not helpful for me
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Booking.com customer service doesn’t answer by phone or through the app. How can I connect with them? I have a problem with Green Suite Hotel in Beyoğlu, Istanbul.
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Worst, worst, worst service ever! Most of the places on Booking.com in Cape Town are not as advertised, and when you cancel after paying, it’s a whole process to get help and get things sorted. I’ve been stranded for 10 hours after cancelling and being promised credit back into my Booking.com account so I could rebook at another place. No agent has answered my calls for 10 hours. This is my last time using Booking.com.
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Can you share the customer care number so I can contact them by phone?
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