I made a reservation through Booking.com for The Stanley Hotel for the dates January 10–15. At the time of booking, the conditions stated that I was entitled to free cancellation until January 8, 2023, and that if the reservation was not canceled after that date, a €70 cancellation fee would apply.
When it became clear that I would not be able to travel because my visa and passport process had not been completed, I canceled my reservation on January 8 between approximately 4:00 PM and 6:16 PM. Despite this, the full hotel charge of €377 was deducted from my card on the same day. I did not go to the hotel and did not receive any service, and I cannot accept being charged the full accommodation amount when the stated penalty was only €70.
Even though I canceled within the free cancellation period, I want to understand why the entire amount was charged. I do not believe I should be forced to pay €377 for a stay I did not attend and from which I received no service. My reservation number is 6623904563.
For this reason, I request that the €377 charged to me be reviewed in accordance with the cancellation policy and refunded accordingly, if possible.
In early November, I made a hotel reservation through Booking.com for my visa application. I had selected the option to pay at the hotel for my payment method, and the reservation could be cancelled depending on my visa status. A few days later, on November 11, 2023, a charge of €370.80 appeared on ...
I made a reservation through Booking.com at the Eternity Hotel in Athens for December 19–21, 2025, for three people. The listing clearly stated that I had free cancellation until December 4 and that no charge would be made to my credit card before the stay. However, on December 5, 2025, I received a...
I made a reservation through the Booking.com app for a stay at Hotel Le M covering the dates September 13–16, 2025. I canceled this reservation using my free cancellation right. However, one day after the cancellation, on September 6, 2025, a charge of $430.53 USD was made to my TEB Bank credit card...
On June 8, 2025, I made a reservation through Booking.com (reservation number 6319033212) for a stay at Hotel Residence Spalena between July 29 and July 31, 2025. I paid $233.98 in advance with my credit card. However, the hotel later canceled my reservation, claiming that renovations would take pla...
I booked a hotel through Booking.com and canceled the reservation on the same day. I was initially told that the refund process was in progress, but later received a notice that the refund was canceled. The reservation details are as follows: Reservation number: 4970101703 Pin code: 6553 Date: Octo...
Comments