My Apple Watch suddenly stopped connecting to my phone, and the software wouldn’t update. I took it to an authorized Apple service center, where they diagnosed it as a software error. They initially informed me that a free manual update would be performed to fix the issue. However, I was later contacted and told that the problem couldn’t be resolved, and the only option was a paid replacement for ₺11,400. I declined and took my device back. How can this be considered acceptable? Should it really be that difficult—or even impossible—to update the software, even if I were willing to pay? If the service center itself cannot install the latest software, how can Apple justify continuing to sell such an expensive product? I am requesting a full replacement of my watch. A software error and failure to update should not be my responsibility. If even Apple’s own service team cannot fix it, how am I supposed to have confidence in the brand?
I took my Apple Watch Series 10 to the authorised service center in İzmir due to a crackling sound from the speaker, the crown button not working at times, and constant disconnection issues. The watch is only six months old and still has 18 months of warranty left. I handed it over to the service ce...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
My iPhone 11 Pro, which I have been using for 3 years, started shutting down and restarting on its own. After using it for about 4-5 minutes, the screen freezes, and it doesn't get fixed without a restart. Additionally, the device has significantly slowed down, to the point where it can hardly open ...
After installing the new software on my iPhone 13 Pro phone that I bought from Apple, I received the 4013 error and I took the device to the main offices in Apple Zorlu Center on September 15, 2024. They said they would examine it and I gave the device to them, 10 minutes later they came and said th...
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