On June 28, 2025, at 10:30 PM, I immediately canceled my credit card due to an unauthorized transaction and called Apple Support at the same time. However, since they were closed at that hour, I couldn’t get any assistance. On June 29, 2025, at 8:00 AM, I contacted Apple customer service and requested a refund. My request was denied the next day. I do not understand how a refund request for a transaction made without my knowledge could be rejected. I demand that this issue be resolved and the amount refunded. I also have photographic evidence showing that the transaction was unauthorized and that a second attempt was made by third parties.
On November 18, 2024, I discovered an unauthorized charge on my credit card from Apple. This charge is unjustified as I did not buy any product or service. This situation brings significant worries regarding the safety of my account, as I did not approve this transaction and was not informed about i...
Upon reviewing the statement of my rarely used credit card, I was shocked to find a series of inexplicable and irregular transactions dating back to September 2021. These transactions involved the withdrawal of varying amounts of money at least 3-5 times per month, without any consent from me. As so...
On September 17, 2024, I requested a refund for an App Store purchase, and it shows that the refund was processed. However, the money hasn’t been credited to my account. Since September 18, I’ve called customer service five times, but I can’t seem to get through. It feels like I’ve been blocked from...
I was shocked to learn that Apple had been secretly using my banking information and debit cards. My feelings of insecurity and worry have been greatly amplified by this, as I was completely unaware that my banking details were being misused in this way. It makes no sense that Apple would already ha...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
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